**** ********** ** *** *****, NV *****

702-***-****

ad33uf@r.postjobfree.com

Juana Rincon

EXPERIENCE

Old Navy,Henderson,NV–Product and Operations Manager

October 2022-February 2024

●Receiving and breaking down shipment in a timely manner.

●Focusing on the business making sure stockroom merchandise is scanned in the proper area. Merchandise is fully stocked on the sales floor.

●As product and operations manager my responsibility is to support our management team by performing functions as assigned.

●Assuring markdowns are complete in a timely manner and clearance areas are maintained.

●Assisting customers on the sales floor to drive sales.

Nevada Kidney Disease & Hypertension Center, Las Vegas, NV— Scheduler

July 2022- October 2022

●Schedule appointments food new and established patients

●Request medical records from referring physicians

●Monitor referrals and communicate scheduled appointments with referring physician

●Performing general clerical tasks such as answering and transferring phone calls, retrieving voicemails, and emails.

Old Navy, Las Vegas,NV — Brand Associate

May 2022 - October 2022

●Assisting with new changes to the store when there is a new visual guide.

●Assisting with breaking down truckShipment and distributing merchandise to its designated location.

●Acknowledging and assisting customers with locating merchandise and answering questions.

JCPenny,Henderson, NV — Sales Floor Supervisor

March 2017 - May 2022

●Accountable for driving customer service to achieve profitable sales growth by leading and engaging associates.

●Managing company merchandise standards and execution.

●Train and develop associates to execute building program.

●Customer service and sales

●Resolving customer issues and concerns.

●Holds team accountable for outstanding customer service.

Behavior Analysis Institute, Las Vegas, NV — Registered Behavior Technician

December 2017 - June 2018

●Working with kids with autism.

●Assisting children to better understand day to day activities.

●Assisting children to learn to cope with others.

JCPenney, Henderson, NV — Merchandise Assistant

October 2015 - March 2017

●Model and holds team accountable for driving customer service to achieve profitable sales growth by leading and engaging associates.

●Door to floor, Restock, and RFID(radio frequency identification scans)

●Sets/Visual/Environment-Assisting with SET processes by planning floor moves, placing graphs, and executing visual detailing based on company guidelines.

JCPenney, Henderson, NV — Merchandise Associate

June 2015 - 0ctober 2015

●Assisting customers by finding the merchandise they are looking for

●Stocking merchandise and organizing products on sale floor

●Ringing up purchases as well as handling returns, and other discrepancies

●Couching sales associates on how to handle customer problems and credit applications

●Continuously ensuring that the sales floor is to standard and being well-stocked for the customer.

JCPenney, Henderson, NV — Sales Representative Associate

November 2014 - June 2015

●Excellence in customer service via in-person and telephone

●Online servicing with accuracy in orders an providing assistance with questions

●Assessed the needs of the customer and provided feedback for repeat business

●Time management and effective communication practiced daily

Wendy’s, Las Vegas, Nevada — Cashier

January 2008 - October 2010

●Provided customer service and marketing of specific food items

●Multi-tasking abilities and ability to resolve issues to obtain positive outcomes

EDUCATION

Chaparral High School, Las Vegas, Nevada

June 2011

Nevada State College, Henderson, Nevada — Bachelor of Arts in Psychology

June 2015

3rd Biannual Psychology Undergraduate Research Symposium Participant

REFERENCES

Name: Beatriz Gutierrez

Title: Store Manager

Company: Old Navy

Phone: 209-***-****

Name: Lisa Hammann

Title: Assistant Manager

Company: Old Navy

Phone: 702-***-****

Name: Lee Beaman

Title: Store Manager

Company Jcpenney

Phone: 928-***-****

Name: Michele Collins

Title: Assistant Manager

Company: Jcpenney

Phone: 702-***-****

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