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Customer Service Quality Assurance

Location:
Champlin, MN
Posted:
March 04, 2024

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Resume:

Stephanie Jones

**** ****** *****, *********, ********* 55423

Home 612-***-**** Cell 952-***-****

Work Experience:

Residential Counselor 1/Direct Service Professional

Planned, developed, organized, implemented, evaluated, budgets and directed activity programming Established and maintained good public relations and rapport with clients and community groups Coordinated the writing, printing and distribution of the facility newsletter

Supervised staff and the care of developmentally disabled persons in a residential care facility Participated in-service classes, on-the-job programs, and coordinated volunteer services Established an orientation, training program for volunteers Prepared for and attended resident care conferences

Updated activity care plans with progress notes, goal and treatment plans

Planned budget for equipment supplies, programs and labor according to state laws and regulation Participated in triage, marketing, quality assurance meetings, committees and plan conferences

Security Guard

Implemented safety protocol for all activities and programming to keep clients safe

Conducted rounds of established properties to ensure secure establishment

Documented all concerns in log book and conducted necessary follow up

Handled all exhibited behaviors and called for assistance when appropriate

Took prompt action to eliminate unsafe conditions

Complied with all safety recommendations and requirements

Employment History:

Ramsey County-Lake Owasso Residence

Five years

Statewide Protective Agency

One-year

Pinnacles Services, Inc.

Five years

Wealshire of Bloomington

Three Years

Golden Valley Rehabilitation & Care Center Seven Years

Shoreview, Minnesota Fridley, Minnesota Minneapolis, Minnesota Bloomington, Minnesota Golden Valley, Minnesota

Education and Certifications:

Basic Activity Program

Activity Management Course

Activity Director

Ridgewater College

Hutchinson, Minnesota

Ridgewater College

Hutchinson, Minnesota

Certified National Certification Council for Activity Professionals



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