Project Manager Customer Service

Anastasia Heath

Mount Gilead, NC ***************@*****.*** 980-***-****

Results-driven professional with a proven track record in worker’s compensation claims management and project leadership. Seeking a challenging role as a Project Manager in a dynamic environment, leveraging my strong communication, organizational and problem-solving skills to drive successful project outcomes and foster collaborative team efforts.

Key Qualifications:

Proficient in fostering effective communication and collaboration to enhance project outcomes.

Exceptionally organized, adept at planning, scheduling and tracking tasks, timelines, and resources to ensure project efficiency.

Skillful at identifying challenges and devising innovative solutions to address them.

Drawing from valuable entrepreneurial experience gained through small business ventures.

A proactive and adaptable team player with strong leadership qualities.

Proficient in time management, expertly prioritizing tasks to meet project deadlines efficiently.

Providing excellent customer service and exhibiting strong interpersonal skills.

Highly skilled in using business software, particularly the Microsoft Office Suite.

Willing to obtain any required state licensures and designations for the job.

Proficient in recognizing and mitigating project risks to ensure successful project delivery.

Professional Experience:

Donegal Insurance Company Marietta, PA

Return to Work Worker’s Compensation Adjuster June 2022-Present

- Successfully handle workers' compensation claims in five states, maintaining a 100% closing ratio through regular review and evaluation of claim files to track and assess claim status.

- Effectively manage claims from inception to closure, maintaining a stellar 95% overall quality assurance rating throughout the process.

- Skillfully assess and authorize settlements within established authority limits of up to $20,000, with a readiness to seek approval from higher authorities when required.

- Efficiently utilize a suite of 5 different software applications to streamline daily operations and tasks.

Selective Insurance Company Charlotte, NC

Senior Return to Work Workers Compensation Adjuster August 2018-June 2022

- Effectively managed a caseload of 120-150 claims across seven states in the Heartland region.

- Demonstrated exceptional progress, advancing from trainee to return to work handler within just 6 months, and subsequently achieving promotion to senior adjuster within 2 years.

- Managed injured workers’ medical treatment while strictly adhering to HIPAA regulations, guaranteeing they received appropriate care and promptly processing medical bill payments within a 5-day timeframe.

-Fostered collaboration with various departments, including SIU, SCU, legal representation, and subrogation to ensure a seamless and positive experience for all stakeholders involved in the claim.

Southeastern Gymnastics Center Waxhaw, NC

Gymnastics Manager March 2018 - August 2018

Gymnastics Coach June 2010 - June 2017

- Effectively oversaw all aspects of gym operations, including coordinating coaches’ schedules and ensuring compliance with USA Gymnastics Member standards.

- Successfully orchestrated the annual “Olympiad” event, a grand celebration attended by over 600 gymnasts and their parents, ensuring a memorable experience for all participants.

- Skillfully maintained relationship by liaising with suppliers, clients, and gym staff to facilitate smooth operations and enhance overall gym performance.

Education:

Attained a Bachelor of Science in Business Administration (BSBA) with a focus on Political Science and Economics, complemented by a Minor in Russian, from esteemed University of North Carolina at Charlotte, located in Charlotte, NC.

Skills & Interests:

Technical skills: Microsoft Office Suite, MCS, ClaimCenter, ImageRight, CCM

Interests: Running club, community involvement, Russian proficiency

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