Claims Adjuster A Dedicated

Dan Hillen

**** *. ****** ***, **** *W • Chicago, IL • 60647

CELL 314-***-**** • E-MAIL ******.*.******@*****.***

PROFILE A self-motivated problem solver, specializing in strategy and communication.

A dedicated seeker, with training in criminal and insurance investigations.

A versatile strategist, with years of experience in composition and leadership.

A team player as well as a leader, capable of both setting and achieving goals.

A fast, adaptive learner, hoping to apply and expand their existing skill set.

EDUCATION Bachelor of Arts, English

Truman State University, Kirksville, MO 63501

Graduated 2013

Bachelor of Science, Criminal Justice

Truman State University, Kirksville, MO 63501

Graduated 2013

SKILLS Microsoft Office Suite Zendesk and Salesforce Xactimate

Leadership Experience Field Work Experience XactAnalysis

EXPERIENCE

National Council of State Boards of Nursing June 2023 – Present

Exam Specialist I, Consolidated Services Team

As an Exam Specialist, performed a wide variety of duties pertaining to the correct administration of the NCLEX test for registered and practicing nurses. This role entails reviewing case files and incident reports for incidents at individual test centers, as well as communication with state and local authorities for coordination and assistance with testing candidates.

Nan McKay & Associates January 2021 – October 2021

Housing Choice Voucher Specialist

As a housing choice voucher specialist, reviewed tenant and landlord paperwork to help complete tenant moves and appraise property owner eligibility under state and local law. Following a licensing test, issued forms to tenants and landlords and assisted them with accurate completion, performing a variety of administrative tasks.

Erie Insurance December 2018 – April 2020

Property Adjuster I – East Peoria Branch

As a property adjuster, handled claims investigations and settlements for commercial, residential and landlord policies. Trained in proprietary estimating software as well as Xactimate and Enservio, investigated all facts of each loss, determined coverage, set reserves and issued payments to close the file.

MetLife Auto and Home July 2014 – July 2018

Claims Adjuster – Homeowner Theft Unit

As a claims adjuster, handled claim files to resolution in accordance with policy terms. Investigative skills, customer service and communication skills are all high priority in this position, investigating the facts of a claim for possible fraud and explaining concepts of the policy to the insured.

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