Customer Service Project Management

SAMUEL BREWER

**** ********** ** ********, ** ***50 · 214-***-****

***********@*****.***

Over 15 years of experience in customer service. I experience in banking, collections, and insurance for over 12 years. I’m bilingual in English and Spanish. My desire is to continue striving toward development and provide remarkable service to every customer I come in contact with. My passion is helping people and working with others. I have volunteered working at a Retirement/Rehabilitation center. Participated in elementary and middle school readings and helped older kids with financial understanding. My goal is to continue networking with a continued outcome of being a positive example for vulnerable communities. Skills

Experience

july 2019 – present

claim associate-express, state farm

july 2017 – april 2019

account specialist-collections, ally financial

JANUARY 2017 -- JUNE 2017

PARTS PICKER-WAREHOUSE (TEMP AGENCY), SYNERGY

JANUARY 2016 -- JANUARY 2017

● REMARKABLE CUSTOMER SERVICE

● NETWORKING – INTERNAL & EXTERNAL

● PROJECT MANAGEMENT

● BILINGUAL- ENGLISH & SPANISH

● ADAPTABLE, INFLUENTAL, & PROACTIVE

● SUBROGATION, BANKING, & COLLECTIONS

● Licensed in 15 states to adjust auto claims for customers and claimants.

● Take inbound calls/Made outbound calls to customers to setup repairs and rental.

● Use critical thinking to make liability decisions and complete claims process to the fullest.

● Active Diversity and Inclusion Employee Resource Group member. Leads team performance dialogues related to Diversity & Inclusion topics based on research and current department focus.

●

Took inbound calls/Made outbound calls to clients resulting in collecting funds on accounts past due between 60-120 days.

●

Engaged in verbal and written communication resulting in collected funds of total amounts or payment plans.

●

● Participated in an employee resource group.

● Selected to handle bi-lingual calls for the team. Actively pulled part orders across warehouse departments and prepared them for pickup by those departments resulting in timely and accurate delivery.

●

● Utilized manual forklift to retrieve and return parts received via truck on the docking bay. UNIVERSAL BRANCH ASSOCIATE, CAPITAL ONE & BANK OF AMERICA NOVEMBER 2010 – JANUARY 2016

CLAIMS SPECIALIST-SUBROGATION, ALLSTATE INSURANCE

APRIL 2005- OCTOBER 2010

COLLECTIONS SPECIALIST- CITICARDS

Education:

Nimitz High School- Irving, Tx

High School Diploma

Bank teller responsible for cash and check transactions. Included opening checking and savings accounts for both consumers and businesses, process credit cards, auto loans, mortgage, and refinance loan applications as a banker.

●

● Financial advisor, assisting with management of finances with credit cards, and online banking.

● Demonstrated flexibility by serving in various branches to meet the need of staffing.

● Served as the only translator for Spanish customers. Engaged in difficult conversations with other insurance carriers to pursue reimbursement of repairs.

●

● Handled new and Total loss claims through file ownership. Participated on the Newsletter Team, often writing articles of activities taking place in different campuses of Allstate.

●

● Assisted with several projects within department and across segment. Served in a program called YPO, assisting with Mentoring and Networking with others at Allstate.

●

● Collected on credit cards account more than 60 days

● Created payment plans

● And sent accounts to bankruptcy

Contact this candidate