Gregory Getchell

617-***-**** ad33rt@r.postjobfree.com 19 Cushing Ave Belmont, MA 02478

Linkedin.com/in/greg-getchell github.com/ggetchell https://www.greggetchell.com

TECHNICAL SKILLS

Languages: Ruby, HTML, CSS, JavaScript

Databases: SQL, PostgreSQL

Tools/Software: Rails, RSpec, Capybara, React.js, Sass, Git, GitHub, Heroku

ADUC and Active Directory Administrative Console.

PROJECTS

(Launch Academy) Astronomy Blog Site: https://salty-spire-27892.herokuapp.com/, https://github.com/ggetchell/Gregs-Blog.git

This site allows users to login/signUp and be able to post their thoughts on astronomy and space, as well as to update and delete their posts.

Created a rails app using rails API, react-rails, PostgreSQL database and devise authentication with bulma CSS on the front-end.

(Launch Academy) Group Project – Garfield Reviews: https://warm-lowlands-02168.herokuapp.com/products, https://github.com/Camfucius/garfield-review.git

This project was built as a group project.

RELATED EXPERIENCE

Launch Academy April 2020 – August 2020

Apprentice Full Stack Developer

Completed an immersive 18-week bootcamp focused on developing the skills necessary to be a full-stack developer, including Ruby, Rails, RSpec testing, JavaScript, Git GitHub, and Heroku for project deployment.

The 18-week program is broken down into 2 categories, first is the 8-week part time remote ignition program, working with JavaScript, OOP, Ruby, HTML/CSS & The DOM. Second is 10 weeks full-time on Campus, Adv OOP, HTTP w/ Sinatra, React and Adv React, Database, Rails, and both Group and Breakable Toy projects.

OTHER EXPERIENCE

Computacenter Cambridge, Ma August 2021 – November 2023

Senior Customer Support Engineer

IT Infrastructure

Worked onsite at UCB BioPharma in Cambridge and Bedford locations, as well as onsite at Baker Hughes in Billerica Massachusetts. All as onsite Contract IT.

Responsible for imaging laptops and desktops for both users and lab equipment, using a local server for the image process via Autopilot imaging.

Setup laptops for new hires as well as replacement laptops for issues with users current systems.

Worked both local and remote tickets for customers resolutions.

Worked with Remote Desktop Connection to administer Temp admin rights for users, and SCCM Remote to go in to user’s laptops and perform necessary software installation, also installed local and network printers on user’s systems remotely.

Used Active Directory Users and Computers and Active Directory Administrative to locate user’s current employment status, verify user’s identity, and originally used to reset passwords but changed to different system.

Utilized Admin Console to reenable desktop and laptops off network for 2 or more months.

Resolved issues with user’s laptop including hardware and software issues, logging all calls in a web-based ticketing system.

Registered all user’s equipment including UCB iPhones and iPads in a web-based ticketing, and tracking system, this gave users all access rights to necessary software for proper function when on the road.

Ensured all conference rooms and room schedulers were up and running properly, as well as the conference systems in each room, each used a combination of WebOS and Devios devices so users can connect a USB cable to project their screen to a large screen TV connected.

Remotely deployed software to user’s laptop assets via a web-based distribution program, confirmed software properly install prior to closing any tickets.

Complete 100% of all required Core Compliance and Training/Certification courses required for proper job performance and execution.

Worked on site at UCB Pharma in Cambridge, Ma and Bedford, Ma formerly Ra Pharmaceuticals as contract IT.

Responsible for imaging laptops and desktops for both users and lab equipment, using an SCCM system to deliver Windows 10 image.

Responsible for setting up laptops which included logging in with their ID and a default password assigned by password self-service.

Resolved issues with user’s laptop including hardware and software issues, logging all calls in a web-based ticketing system.

Registered all user’s equipment including UCB iPhones and iPads in a web-based ticketing, and tracking system, this gave users all access rights to necessary software for proper function when on the road.

Ensured all conference rooms and room schedulers were up and running properly, as well as the conference systems in each room, each used a combination of WebOS and Devios devices so users can connect a USB cable to project their screen to a large screen TV connected.

Remotely deployed software to user’s laptop assets via a web-based distribution program, confirmed software properly install prior to closing any tickets.

Complete 100% of all required Core Compliance and Training/Certification courses required for proper job performance and execution.

Utilized a remote support program Bomgar, SCCM Remote and Remote Desktop Connection to assist remote and WAH users with troubleshooting issues, software upgrades and software installations.

CompuCom Systems Inc Boston, MA

Technical Support analyst December 2005 – July 2017

Utilized an online web-based call handling/dispatching program, to handle dispatching and routing service calls.

Complete 100% of all required Core Compliance and Training/Certification courses required for proper job performance and execution.

Acted as a lead technician for the Xerox account due to past extensive experience with repairing all facets of Xerox printers/copiers.

Worked together with other team members in accomplishing all necessary tasks for day-to-day work.

Acted as a lead Trainer, training new hires for their first two weeks doing ride-alongs with them and tasking them with performing the repairs while giving feedback where needed. Also keep up with their certifications as well.

Reported to Fidelity Boston 2 locations to repair both Lenovo laptop/tablets and MacBook Pro, MacBook Air and Mac Pro Servers.

Provided smart hands support for various Cisco devices via their partner company Dimension Data, also for various accounts to service various servers.

Have Lenovo, Dell, IBM, Hp certifications, for Laptop, Desktop, Notebook, and Workstations also Dell Networking equipment, also ACMT2015 and 2019 Certifications, CCTRS (Cisco basic router switch certification).

CompuCom Systems Inc Boston, MA

Technical Consultant July 2017 – January 2020

Utilized an online web-based call handling/dispatching program, to handle dispatching and routing service calls.

Complete 100% of all required Core Compliance and Training/Certification courses required for proper job performance and execution.

Acted as a lead technician for the Xerox account due to past extensive experience with repairing all facets of Xerox printers/copiers.

Worked together with other team members in accomplishing all necessary tasks for day-to-day work.

Acted as a lead Trainer, training new hires for their first two weeks doing ride-alongs with them and tasking them with performing the repairs while giving feedback where needed. Also keep up with their certifications as well.

Reported to Fidelity Boston 2 locations to repair both Lenovo laptop/tablets and MacBook Pro, MacBook Air and Mac Pro Servers.

Provided smart hands support for various Cisco devices via their partner company Dimension Data, also for various accounts to service various servers.

Have Lenovo, Dell, IBM, Hp certifications, for Laptop, Desktop, Notebook, and Workstations also Dell Networking equipment, also ACMT2015 and 2019 Certifications, CCTRS (Cisco basic router switch certification).

July 2017 took on a new account setting up and connecting Cumberland Farm Stores. Contract was given to another services company.

EDUCATION

Wentworth Institute of Technology Boston, MA

A.S. Applied Sciences in Electronics Engineering January 2003 – June 2006

Northeastern University Boston, MA

Certificate Degree in Software Development April 2000 – August 2001

TECHNICAL GROUPS

Active Member of the following groups in the Boston area

Boston PHP Group, Boston Front-End Developer Group, Waltham Front-End Developer Group, Boston CSS Group, Boston Java Group, Boston Python Group, Boston MySQL Group.

OTHER SKILLS

Fluent Native English

Conversational Greek

Conversational Spanish

Learning Tagalog

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