KC

CONTACT INFO

ad33rd@r.postjobfree.com

linkedin.com/in/kayla-

ceglenski

816-***-****

KAYLA CEGLENSKI

GREATER KANSAS CITY AREA

EXPERIENCE

CUSTOMER CARE MANAGER • KGP CO • JUNE 2023 – CURRENT o Manages an Inside Sales team of 10 Account Representatives o Develops, motivates, and retains a highly skilled and knowledgeable employee base

o Responsible for reporting on service and sales metrics for Quarterly Business Reviews

o Promotes customer satisfaction through the successful resolution of customer escalations

o Implements processes for a proactive resolution and initiates feedback when necessary

FINANCIAL ACCOUNTS MANAGER • RTS FINANCIAL • DECEMBER 2021 – MAY 2023

o Managed a book of clients with a total A/R balance of $10M + o Reduced turnover by building and maintaining strong working relationships with clients

CUSTOMER SUCCESS REPRESENTATIVE • ARCHLOGIX • OCTOBER 2020 – DECEMBER 2021

o Managed a book of clients for a technology company that specialized in GPS software

o Worked closely with our development team to create and implement custom software modifications for clients

HR MANAGER • ARCHLOGIX • OCTOBER 2019 – OCTOBER 2020 o Managed all payroll, employee benefits and general HR needs for the company

o Created a specialized Onboarding program for all new hires OFFICE MANAGER • ARCHLOGIX • JULY 2017 – OCTOBER 2019 o Managed the general office needs for a start up tech company o Managed the social media accounts for the business