Sarah Knighten

Customer Service Representative

Houston, TX 77096

ad33p4@r.postjobfree.com

+1-832-***-****

Work Experience

Security Officer

Andy Frain Services - Houston, TX

March 2020 to Present

Patrol the inside,outside of the GRB, Montior the CCTV for trespasses, all traffic, answer the phone and make badges. SS2 patrols the inside of the building, give officer break. SS3 patrols the outside of the building, give direction to the client, Andy Frain event service Supervisor. Security Officer

ADM SECURITY - Houston, TX

July 2018 to February 2021

Supervisors 10 officer for Region 4 Education Center on the responsibility that they carry by haven there paper work done correctly. There responsibility as patrol in the parking lot and even when they are a console officer .

Air Conditioning Technician

Goodman Manufacturing - Houston, TX

January 2018 to May 2018

Build air condtion units.

Customer Service Representative

Teltech - Houston, TX

September 2017 to November 2017

Assisted with customers by telephone to provide information about services, entered orders, cancelled accounts,

obtained details of complaints.

Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions

taken. Resolved customers' service and billing complaints by performing activities Completed contract forms, prepare

change of address records, and issue service discontinuance orders, using computers. Security Officer

Allied Universal, Texas - Security, TX

February 2017 to August 2017

Locked doors and gates of entrances and exits to secure buildings. Answered alarms and investigate disturbances.

Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Patrolled industrial or commercial premises to prevent and detect

signs of intrusion and ensured security of doors, windows, and gates. Officer

US Security - Houston, TX

December 2014 to December 2016

Identify, pursue, and arrest suspects and perpetrators of criminal acts. Provided for public safety by maintaining

order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.

Recorded facts to prepare reports that document incidents and activities. Rendered aid to accident victims and other

persons requiring first aid for physical injuries. Reviewed facts of incidents to determine if criminal act or statute violations were involved. Bike Assembler

ToyRus - Houston, TX

September 2014 to January 2015

Performed quality checks on products and parts. Packaged finished products and prepare them for shipment.

Rotated through all the tasks required in a particular production process. Reviewed work orders and blueprints to ensure work is performed according to specifications. Computer Assembler

Hewlett Packard - Houston, TX

October 2012 to August 2013

Assembled computer server into the sever like the processor dimmers, cables and labels. Used different type of tools such as hand tools. Operated power tools in order to assemble the computer proper. Packaged finished products and prepare them for shipment. Rotated through all the tasks required in a particular production process.

Bike Assembler

Assembler Inc

October 2011 to March 2012

Assembled bicycles, barbecue grills, exercise machines, and weight benches. Installed and adjusted brakes and brake pads. Helped customers select bicycles that fit their body sizes and intended bicycle uses. Aligned wheels.

Assembled new bicycles. Sold bicycles and accessories. Customer Service/Collection/Cable Technician

Consoildated Cable Solutions - Houston, TX

November 2010 to March 2011

Nov 19, 2010 - Mar 23, 2011

Contacted customer by telephone requesting payments, determined method of payment, and collected payment.

Retrieved cable equipment for lack of payment, collected payment or equipment by going door to door. Kept records of customer interactions or transactions, recording details of inquiries, complaints, and comments, as well as actions

taken. Resolved customers' service and billing complaints by performing activities such as exchanging merchandise,

refunding money, and adjusting bills. Completed contract forms, prepare change of address records. Customer Service/Collection/Cable Tech

RCH Cable - Arvada, CO

July 2010 to November 2010

Performed door to door collection of payment and/or equipment from cable users. Attempted to persuade and make an arrangement bill payment as part of the attempted collection of a debt. Correctional Officer

Texas Department of Criminal Justices - Huntsville, TX March 2008 to August 2009

Circulated among visitors, customers and employees to preserve order and protect property. Monitored and authorized entrance and departure of employees; visitors and other persons to guard against theft and maintained

security of premises; monitored inmates; authorized the coming and going of inmates to various daily activities; wrote

daily incident or activity reports.

Caterer

Jackson and Company - Houston, TX

August 2006 to May 2008

Cleaned and sanitized work areas, equipment, utensils, dishes, silverware. Stored food in designated containers and storage areas to prevent spoilage. Portioned and wrap the food, and place it directly on plates for service to customers. Took and recorded temperature of food and food storage areas, such as refrigerators and freezers.

Prepared a variety of foods, such as meats, vegetables, and desserts, according to customers' orders and supervisors' instructions, following approved procedures. Education

High school diploma in physical

Flint Board of Education - Flint, MI

November 1979 to January 2002

Skills

• Call Center

• Customer Service

• Security

• Word

• Stocking

• Management

• Cash Handling

• Cabling

• Driving

• Supervising experience

• Cleaning

• English

Certifications and Licenses

Security Guard

Class D Security License

PERC Card

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