Customer Support Representative

Blue Cross Blue Shield remote

Customer Service Representative 05/2023 - 10/2023 Handled customer inquiries, answered questions, and resolved problems in a timely manner Performed sales analytics and provided recommendations that increased sales by $[x] Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales

Navient remote

Customer Support Specialist 03/2023 - 08/2023

Responding to customer inquiries via email and chat, addressing concerns and providing solutions. Maintaining a high customer satisfaction rate through effective communication and prompt issue resolution. Collaborated with cross-functional teams to ensure accurate and timely information to customers. Responsible for providing prompt and accurate information. Guiding callers through troubleshooting and providing detailed case statues. InfoCision remote

01/2021 - 01/2022

Provided first-level end user resolution to an average of 50 customer inquiries per day escalated through all access channels (Email and phone).

Responded to client inquires within established timelines, resulting in 95% customer satisfaction rate. Provided consultative guidance to customers towards the resolution to their service issue, resulting in a 25% decrease in repeat customer inquires.

Routed an average of 20 incoming, existing tasks per day to the appropriate team, resulting in a 90% success rate in task completion.

Skills

Customer service, Time management, Computer literacy, Problem Resolution Education

University of Illinois at Chicago Chicago, IL

Psychology 05/2017

Wilbur Wright College Chicago, IL

general studies 05/2014

Myraneisha Gardner

312-***-**** ad33oz@r.postjobfree.com Chicago, IL