Customer Service Specialist
Resume:
Tiana Anne Jensen
P.O. Box *****, Phoenix, Arizona, 85069
***********@*****.***
A strong background in Customer Service Specialist, Merchandising, Retail Service, and Call Center Experience, looking for full-time long-term employment. My transferable skill set includes:
●A demonstrated track record of success assisting customers
●Prioritizing and completing multiple tasks in a timely manner
●Relating, empathizing and quickly building rapport with external customers and internal employees
●Strong communication, interpersonal and listening skills
●Proficiency with computers including Microsoft Office and typing 35+ WPM
●Team player, willingness to learn and dependable
Experience
Empereon Constar - Phoenix, Az
Collections, 02/2021 to Present
3rd and 1st party collections, Outbound and Inbound
Collection Agent for Auto Loans, Banks and other services rendered with contract agreements
Setting Payment Arrangements via Debit and/or Checking
Fair Debt Collection Compliance and Quality Assurance
Amazon Logistics – Phoenix, Az
Reverse Logistics, 07/2020 to 02/2021
Customer Return Warehouse
Processing Returns to Vendor, Resale, Stow, etc.
Restoring Return products to re sale goods
Compliance with all safety and OSHA standards
TTEC – Phoenix, AZ
Customer Service Specialist, 04/2017 to 02/2020
●FED EX – Representative, Business to Business
● Rodan + Fields Skin Care Product – Sales Support & Customer Service
●Presales, Leads, Sales Force, Support in account sales, service, shipping and receiving
Synergy Solutions – Phoenix, AZ
Benefit Enrollment Specialist, 09/2019-11/2019
●PLANSOURCE Seasonal Benefit Enrollment
●New Hire Benefit Enrollment
●Open Enrollment Benefits for major corporations
MACY*S – Arrowhead, AZ & Santa Ana, CA
Sales Specialist, 12/2007-5/2016
●Men’s RL POLO Brand Specialist
●Men’s LEVI Specialist
●Meet and Exceed Goals in Sales, Brand Sales, Team Sales, Floor Sales and District Sales
●Merchandising, maintaining Sales Floor, Shipping and Receiving
●Up to 12 Direct Reports
Education
San Diego City College 1994 to 1997 Early Childhood Education
Rio Salado College 2011 to 2014 Progress toward degree
Rio Salado College 2018 National Retail Credential
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