Tiana Anne Jensen

P.O. Box *****, Phoenix, Arizona, 85069

ad33o3@r.postjobfree.com

623-***-****

A strong background in Customer Service Specialist, Merchandising, Retail Service, and Call Center Experience, looking for full-time long-term employment. My transferable skill set includes:

●A demonstrated track record of success assisting customers

●Prioritizing and completing multiple tasks in a timely manner

●Relating, empathizing and quickly building rapport with external customers and internal employees

●Strong communication, interpersonal and listening skills

●Proficiency with computers including Microsoft Office and typing 35+ WPM

●Team player, willingness to learn and dependable

Experience

Empereon Constar - Phoenix, Az

Collections, 02/2021 to Present

3rd and 1st party collections, Outbound and Inbound

Collection Agent for Auto Loans, Banks and other services rendered with contract agreements

Setting Payment Arrangements via Debit and/or Checking

Fair Debt Collection Compliance and Quality Assurance

Amazon Logistics – Phoenix, Az

Reverse Logistics, 07/2020 to 02/2021

Customer Return Warehouse

Processing Returns to Vendor, Resale, Stow, etc.

Restoring Return products to re sale goods

Compliance with all safety and OSHA standards

TTEC – Phoenix, AZ

Customer Service Specialist, 04/2017 to 02/2020

●FED EX – Representative, Business to Business

● Rodan + Fields Skin Care Product – Sales Support & Customer Service

●Presales, Leads, Sales Force, Support in account sales, service, shipping and receiving

Synergy Solutions – Phoenix, AZ

Benefit Enrollment Specialist, 09/2019-11/2019

●PLANSOURCE Seasonal Benefit Enrollment

●New Hire Benefit Enrollment

●Open Enrollment Benefits for major corporations

MACY*S – Arrowhead, AZ & Santa Ana, CA

Sales Specialist, 12/2007-5/2016

●Men’s RL POLO Brand Specialist

●Men’s LEVI Specialist

●Meet and Exceed Goals in Sales, Brand Sales, Team Sales, Floor Sales and District Sales

●Merchandising, maintaining Sales Floor, Shipping and Receiving

●Up to 12 Direct Reports

Education

San Diego City College 1994 to 1997 Early Childhood Education

Rio Salado College 2011 to 2014 Progress toward degree

Rio Salado College 2018 National Retail Credential

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