High School Technical Support
Resume:
Sierra James
An organized and motivated employee capable of time management and working under
pressure in all environments.
McCalla, AL
**********@*****.***
Joined DECA, FCCLA, HOSA while in high school. While in the clubs, I got the opportunity to experience real life work.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Help Desk Technician
Book Systems Inc - Huntsville, AL
September 2022 to May 2023
• Resolved technical issues
• Solid hardware and software troubleshooting
• Troubleshoot equipment and updating software
• Technical support by phone call or email by customer submitting an ticket tracking software
• Identifies, investigates, and researches user questions and problems
• Updating MS Excel sheets with data of all scanners sold Lockbox Processor
Regions operation center - Hoover, AL
April 2021 to September 2022
• Verifies and researches checks that come in for deposit
• Prepares and processes deposits to designated accounts including merchant and loose coin deposits.
• Follows endorsement procedures for checks
• Follows specification sheet direction for each lock box customer
• Balances the General Ledger
• Processes Bank By Mail
Online Customer Service Representative
Williams-Sonoma, Inc. - Remote
October 2020 to April 2021
Obtaining and recording the details of customer information, inquiries, comments and complaints, as well as the actions taken to resolve any issues.
Assembly Line Worker
Yanfeng Automotive Interiors - McCalla, AL
February 2019 to October 2020
Responsible for operating and maintaining equipment for distribution. Assembling and checking product parts, ensuring that all machinery runs smoothly, and assisting in the shipment of items. Education
Associate's degree in Business Administration
Strayer University-Alabama - Birmingham, AL
December 2018 to Present
Certificate in Dental Assisting
Accelerated Dental Assisting Academy - Tuscaloosa, AL May 2021 to July 2021
High school or equivalent
Linden High School - Linden, AL
August 2016 to May 2017
Skills
• Typing (6 years)
• Communications (7 years)
• Microsoft Office
• Office Administration
• Microsoft Word
• Microsoft Excel
• Office experience
• Administrative experience
• Customer service
• Technical support (1 year)
Awards
Microsoft Awards
May 2017
Microsoft Word, Microsoft Power Point, Microsoft Excel Certifications and Licenses
AIDT
Present
Alabama Ready To Work Program
CPR
June 2021 to June 2024
Certified Dental Assistant
X-Ray Certification
Assessments
Work motivation — Proficient
October 2020
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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