TANU WADHWA (CSM® SAFe® * Agilist Certified Kanban Practitioner )

ad33n1@r.postjobfree.com

437-***-**** Toronto(ON)

A seasoned Senior Scrum Master, Mobilization Coach in designing software and quality analyst doing Sprint planning with total 12 years of international experience (UK, USA & India) in Banking financial Services, Healthcare, Airline, Pharmaceutical industry Product & IT services organizations and 10 years working as a dedicated scrum master.

Dexterous in Agile & waterfall project management, expertise in leading Software Testing Life Cycle, Software Development Life Cycle, PDLM, Knowledge in TDD, BDD, Dev Ops, Accessibility.

Subject matter expert and QA Lead in Airline domain with Agile Ceremonies, Scrum, Sprint planning, sprint review, sprint retrospective, JIRA, CONFLUENCE, SAFE, LESS, KANBAN, Testing practices.

TECHNICAL SKILLS

Tools: MS Project, JIRA, Slack, Link, Confluence, wiki, Rally, HP ALM, Quality Center, Sharepoint, NVDA, JAWS, Cucumber.

EDUCATION

• B.Tech in Computer Science - University Topper - GOLD MEDALIST from Meerut University, India (Equivalent to 4 years Bachelor degree in Canada, evaluated by IQAS)

PROFSSIONAL CERTIFICATIONS & TRAININGS

• CSM® (Certified Scrum Master) Agile Project Management from Scrum Alliance, USA

•Certified SAFE AGILIST

•Certified KANBAN Practitioner

• Attended Trainings on Scrum and Agile Strategies implementation as part of Testing Center of Excellence

•Attended the 'LIVE Flight Simulator Training' of Boeing 787 Dreamliner at British Airways Headquarters. London, U.K.

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PROFESSIONAL EXPERIENCE

1. TD Bank – Toronto, Canada April 2022-Present

Scrum Master (Contract)

Responsible for facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.

Implementing agile methodologies and frameworks like Scrum, Kanban, SAFE and LESS in Waterfall/Lean Agile projects.

Handling 2 different teams – 2 scrum teams in Downtown, Toronto

Training and Mobilizing teams from PDLM to Agile. Teaching Agile principles, values, lean agile and then slowly transitioning to Full-fledged Agile.

Facilitated meetings on Working agreement, Definition of Ready and Definition of Done as part of me being a Mobilization Coach.

Facilitated the Product Backlog Refinement meeting and helped the Product Owner to revisit the backlog and get the stories ready for next few sprints.

Taking care of the program backlog, PI, Release backlog and having continuous discussion during Agile Release Train Sync up meetings with the Product Owners for the new defects.

Identifying the blockers and impediments with scrum team members and helping team to resolve issues.

Helping team to resolve dependencies by scheduling cross pod meetings and discussions.

Breaking epics into small user stories with the product owner and creating User Stories in Jira in a well explained manner

Identifying the time allocated to the project and the velocity achieved in previous sprints so that the pods don’t over commit and under deliver.

Tracking JIRA Metrics, Velocity, Burndown Charts to make sure that the team is getting closer to Release.

Reporting the progress to senior management on a weekly basis.

Helping teams to go through the Burndown Charts during stand-up meetings to track the team’s progress.

Participated in Agile Release train sync ups weekly basis with the RTE and implemented SAFE practices.

Facilitated the Release process for one PI and helped teams in identifying and resolving some major blockers.

Facilitated the Release retrospective and helped the team to come with some major improvement areas.

Participated in Agile Release Train sync ups on a weekly basis with the RTE and implemented SAFe Practices.

Acted as single point of contact for Release planning, Release effort estimations, Backlog Task allocations, Sprint Planning, Sprint Review, Sprint Retrospective, Defect Management, Project Metrics and Test Summary Reporting activities.

Participated in Scrum of Scrums weekly to do some new developments at organization Level.

Maintaining the Availability sheet with the availability details of the scrum team and thereby calculating the story points committed v/s completed.

Mentoring teams on Estimation Techniques - Planning Poker and estimating stories using Fibonacci Series.

Participated in PGPO discussions ( Product Group/Stakeholders ) to identify features that will bring Maximum value.

Increased Productivity/Technical Agility by helping pods in identifying MVP.

2. Philips Forcare April 2021- Feb 2022

Scrum Master (Contract) – Toronto, Canada

Handling 2 different teams – 1 Scrum team in Toronto and 1 PDLM team in US.

Process standardization of Chapters and Guilds.

Hosting Agile Release Trains and working closely with Release Train Engineer on SAFE practices.

Facilitated the Release process for one PI and also helped in identifying the major bugs, defects and then helping the team with some testing.

Facilitated the Technical Improvements Sprint and used different Retrospective formats.

Worked with my Scrum Masters in Zeist (Netherlands) and created Training material for Scrum Series. The scrum series was to coach people on the Scrum, Kanban, Lean, XP practices.

Using Confluence to create and document new functionality through wiki pages and using Docker, AWS for some features implementation.

Migration from Confluence to Sharepoint – worked on creating a sharepoint website and all the content was posted to Sharepoint thereby saving dollars.

Facilitator of the system demo meetings across 6 different squads.

Led Daily Scrum calls and estimated user stories with Dev and QA teams using estimation techniques as Planning Poker.

Having experience in different Retrospective formats like glad, mad, sad etc Using Liberating structures to implement some best practices.

Initiated MIRO board discussions, letting the team to participate thereby getting more self-organized and cross functional teams.

Introducing new Ice Breakers to facilitate discussions.

Using Mentimeter to create some quiz and facilitating certain discussions at organization level.

3.Wipro - TD Bank Toronto Canada Sept 2020- April 2021

Senior Scrum Master (Senior Project Engineer)

Experience in handling 3 different teams – 2 scrum and 1 kanban team

Headed Onshore Offshore co-ordination and discussion with Business Analyst and Product Owner on the requirements related to the services offered in B2B model - SAAS and PAAS

Proficient with Microsoft Outlook, PowerPoint, Excel, Word, SharePoint. Experience in Java, Mobile(Android and iOS) applications.

Co-ordinated about Agile techniques like: User Stories, Continuous Integration, XP, paired programming, ATDD and TDD.

Co-ordinated within the team for the Jira tickets and the tasks assigned to developers and testers.

Wearing multiple hats which includes IT, procurement. Preparing Metrics, JIRA dashboards and reporting the team’s performance to the PMO on a weekly basis.

Tracking product backlog, burndown metrics, velocity and various metrics and reporting the same to senior management.

Hands on expertise in creating Statement of Work document and presenting it to the onshore and offshore stakeholders.

Breaking epics into small user stories with the product owner and creating User Stories in Jira in a well explained manner.

Using Confluence to create and document new functionality through wiki pages and using Docker, AWS for some features implementation.

Advocated enterprise wide Scrum, Kanban and DevOps (CI/CD) adoption strategies and initiatives. Continuous working with scrum master in scrum of scrums to improve ways of organization wide scrum adoption.

Helped product owner to make the product backlogs in good shape and make them ready for the next sprint.

Responsible to remove the impediments for the scrum team.

Complete understanding of SDLC and STLC (Software Development life cycle and Software Testing Life Cycle)

Scheduled defect triage meetings with application owners, network engineers and project managers.

Responsible for collecting, analyzing and reporting testing risks, issues, constraints and challenges to the Product Owner

Logging defects in Jira/Rally and creating new wiki pages in Confluence for process tracking and updating.

Creating QA and Dev Tasks in Jira for different User stories.

Provided test data for functional and system integration testing and created Traceability Matrix for understanding business requirements.

4.Veeva Systems, Toronto Canada Apr 2019 – Sept 2020

Scrum Master ( Senior Engineer )

Scheduled defect triage meetings with application owners, network engineers and project managers.

Responsible for collecting, analyzing and reporting testing risks, issues, constraints and challenges to the Product Owner

Shadowed some QA's and did testing to meet deliverables for the project while the QA had to go on sabbatical leaves

TDD, ATDD, XP practices were implemented and closely worked with DEVOPS for continuous and early releases.

Logging defects in Jira/Rally and creating new wiki pages in Confluence for process tracking and updating.

Complete understanding of SDLC and STLC (Software Development life cycle and Software Testing Life Cycle)

Creating QA and Dev Tasks in Jira for different User stories.

Responsible for facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.

Implementing agile methodologies and frameworks like Scrum, Kanban in Waterfall/Lean Agile projects.

Creating Weekly priority sheet to ensure timely task completion and efficient deliver.

Ensuring 100% meeting the deadlines for different features

Demo the product to the product manager during the Sprint Review meeting.

Creating JIRA dashboard to ensure all tickets marked as resolved are retested and closed well in time.

Creating web pages for Release and Regression Strategy on Confluence to ensure following the processes.

Analyze business requirements; generate technical specifications to design or redesign software components and applications

Acted as single point of contact for Release Test planning, Test effort estimations, Backlog Task allocations, Sprint Planning, Sprint Review, Sprint Retrospective, Defect Management, Project Metrics and Test Summary Reporting activities.

Headed Onshore Offshore co-ordination and discussion with Business Analyst and Product Owner on the requirements.

Co-ordinated about Agile techniques like: User Stories, Continuous Integration, ATDD and TDD.

Co-ordinated within the team for the Jira tickets and the tasks assigned to developers and testers.

Tracking product backlog, burndown metrics, velocity and various metrics and reporting the same to senior management.

Led Daily Scrum calls and estimated user stories with Dev and QA teams using estimation techniques as Planning Poker.

Breaking epics into small user stories with the product owner and creating User Stories in Jira in a well explained manner defining the Acceptance criteria with adequate labels to BRD ( technical)

Using Confluence to create and document new functionality through wiki pages.

Provided test data for functional and system integration testing and created Traceability Matrix for understanding business requirements.

Ensured that bugs are properly documented so as to facilitate quick fixes by developers and also participated in Bug reviews and defect triage calls.

Experience in mobile testing for mobile version of web applications in mobile devices – Android, iOS

Mobile Devices – iphoneX, iphone XMAX, iphone7, iphone11PRO MAX.

5.UnitedHealth Group (OPTUM) Aug 2013 – Feb 2019

Scrum Master – IT (US and India)

Project: PatientCareOntario – It is a very complex integrated project having multiple complex systems communicating with each other using EDI X12 formats/messaging system. The patient X-Ray reports were referred by family doctors to specialists thereby maintaining the history of the patient through this application. All patient records were added/maintained through this application to keep a single source of truth.

Responsible to continuously interact with multiple stakeholders and SME of that product.

Responsible for directly interacting with patients to fill their demographic details on iPAD.

Responsible for interacting with patients to explain them different virtual reality tools on their Mini IPAD through which they get a feel good factor.

Project: Wound Records- This complex application uses a software which takes picture of the wounds of patients and it does analysis of the time taken for the recovery of the wound.

Project: MyUHC – It is an Optum Healthcare database application that contains diseases, critical illness, claims, coverages, insurance plans of patients. I was actively involved in full Dev and QA lifecycle and taking complete ownership of code/testing activities for critical modules like claims, critical illness, insurance plans and member enrolment which had 40-50 screens to traverse

Led Release Test planning, Test effort estimations, Backlog Task allocations, Sprint Planning, Sprint Review, Sprint Retrospective, Defect Management, Project Metrics and Test Summary Reporting activities.

Imparted trainings in Agile, Defect Life Cycle, Defect Identification, Test Planning, Test Estimation through webinars across US and India.

Coached 32 directors when transitioning from waterfall to agile in 2016 and also created Agile defect management strategy and Agile Test strategy which was posted at the knowledge repository to educate the new hires and was part of their onboarding exercise.

Led Daily Scrum calls and estimated user stories with Dev and QA teams using Planning Poker.

SME for few critical modules, managed and led meetings among members at different geographical locations and discussed the day to day plan to avoid any deliverables.

Closely worked with Business Analyst and Product Owner in maintaining product and sprint backlogs.

Extensively worked In Agile, Waterfall and Hybrid environments and participated in Agile Testing Center of Excellence to create

Agile Test Strategy and Agile Defect Management Strategy which resulted in large Waterfall to Agile Transformation programs (~C$ 10 million) using hybrid agile and waterfall methodology

Extensive working experience on all phases of SDLC including Test Strategy, Test Planning, Test Case Creation, Test Scenarios Creation, Test Execution, Defect Logging and tracking.

Co-ordinated with UAT testers regarding the environment availability and the testing status. Co-ordinated with developers and provided working session on the defects.

Understood Business requirements and helped in creating test data for functional and system integration testing.

Participated in Accessibility Testing, System Integration, Functional, Mobile(Android and iOS) and Regression Testing using tools like Jira, Rally, Confluence, JAWS, NVDA, SORTSITE.

6.NIIT Technologies – British Airways - LONDON United kingdom

Senior Analyst –Airline domain Nov 2009 – July 2013

Led QA activities with participation of managers at both onshore and offshore in Airline portfolio with over 10 enterprise applications.

Mentored juniors in writing test scripts and logging defects in HP ALM, Rally.

Acted as single point of contact for Release Test planning, Test effort estimations, Backlog Task allocations, Sprint Planning, Sprint Review, Sprint Retrospective, Defect Management, Project Metrics and Test Summary Reporting activities.

Headed Onshore Offshore co-ordination and discussion with Business Analyst and Product Owner on the requirements

Created test scenarios and test cases and worked with business analyst on the BRD and FRD. Raised Defects as part of defect life cycle using HP ALM, Jira and rally.

Developed initiatives for improved productivity, building capability and quality enhancement.

Ensured that bugs are properly documented to facilitate quick fixes by the developers and participated in the bug reviews.

Created Test Suites with complete hands on experience in Automation Testing using Selenium and Manual testing, System, Regression, Integration testing and Object-Oriented systems.

Hands-on experience of Test Preparation, Test Data Generation, Test Suites Creation.

Understanding business requirements and created a Requirement Traceability Matrix for both UK and US projects.

Implemented Agile and hybrid agile from waterfall across the organization and participated in Scrum calls, Sprint Meetings, Estimation models.

Mobile Testing of mobile version of web applications in mobile devices – Android, iOS; Cross Browser Testing and Accessibility Testing using Sort Site, NVDA, JAWS, WAVE, Accessibility Inspector.

Software Engineer

Responsible for writing and executing Test cases, Understanding the features under test and taking complete ownership of the testing activities of the owned feature

Functional Testing, Test case design and execution, Identifying build verification test cases

Ensured that bugs are properly documented so as to facilitate quick fixes by developers and also participated in bug reviews

ACHIEVEMENTS

Was recognized as the face of ‘’I AM IT‘’ in UNITED HEALTH GROUP for participating in Information Technology Contest and got published in the magazine

Was awarded with ‘Team Excellence Award’ and ‘Team United Award’ for supporting critical delivery and showing the team spirit leading to successful delivery

Received Sustaining Edge Award for outstanding performance in delivering and leading critical modules in 2016.

Won the tag ‘Miss Efficient PR’ at ‘Vote for your Superwoman’ contest at NIIT Technologies on Women’s Day

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