Summary

Professional Experience

Education

skills

Altavista VA, 24517

ad33mq@r.postjobfree.com

Stephanie Horne 980-***-****

Customer Service Advisor and Data Entry Specialist Experienced professional with 15+ years dedicated to excellence in customer service, data entry, and supervision. Recognized for meticulous work, adaptability to evolving technology, and proven leadership skills. Ready to contribute my expertise to the success of any dynamic team. DoorDash, Grubhub, Spark, and Uber Eats - 2018-Present Efficiently managed deliveries for DoorDash, Spark, Grubhub, and Uber Eats.

Navigated optimal routes for timely and accurate order deliveries. Maintained a strong commitment to exceptional customer service. Utilized platform-specific technologies for precise order handling. Adapted to dynamic delivery demands, optimizing workflow. Contributed to the overall success of each delivery service. Concentrix - 2020-2023

Executed data entry and typing tasks with precision, ensuring the accuracy and integrity of financial information.

Verified and validated customer data, adhering to industry standards and compliance regulations.

Maintained composure in high-stress situations, resolving customer issues with a focus on professionalism and customer satisfaction. Utilized de-escalation techniques to address challenging customer interactions and diffuse tension effectively.

Conducted in-depth research to provide accurate and timely information, enhancing the overall customer experience. Managed customer inquiries through phone, email, and chat channels, demonstrating proficiency in multi-channel communication. DHL Warehouse 2014-2018

Efficiently entered and verified data related to inbound and outbound shipments, maintaining high accuracy.

Collaborated with warehouse and logistics teams to update and organize inventory records in real time.

Utilized data entry software and tools to streamline the documentation process for warehouse trucks.

Conducted regular quality checks on data entries, ensuring compliance with DHL's standards.

Aided in resolving discrepancies and communicated effectively with the warehouse staff.

Contributed to the overall efficiency of warehouse operations by keeping up-to-date and accurate data records.

Bachelor's Degree in Graphic Design - In Progress

January 2024 -

AOS in Medical Assisting

September 2019 - 2021

Excellent communication skills

Customer-centric approach

Problem-solving and solution-

oriented mindset

Data entry and typing accuracy

De-escalation techniques

Efficient organization

Leadership and team supervision

Multi-channel communication

(phone, email, chat)

Tech Savvy

Attention to Detail

Self-Motivation

Multitasking

Continuous Learning and

adaptability

Team Collaborating

Time management

Positive Attitude

Data security Awareness

Professional Email Etiquette

Independent Contractor

Chat and Email Advisor II

Data Entry Specialist

Southern New Hampshire University

Independence University

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