Customer Service Operations Manager

Warren Wilkerson

Cell: 914-***-****

Email: *****************@*****.***

PROFILE:

Emergency Services liaison specializing in clearing hazards related to broken utility poles and low communication lines blocking roads. I’m a highly skilled telecom operations manager and formerly, a field technician with over 20 years of experience in the telecom industry. Proficient in working aloft, placing and maintaining cables, construction, digging trenches and setting utility poles. Holds a CDL Class A driver's license and valid DOT medical card. Deep understanding and passion for the telecom industry with a focus on safety, team leadership and customer service. EXPERIENCE:

Frontier Communications: Norwalk, CT

Construction Manager

11/2022 - Present

- Oversee line construction operations and ensure a safe working environment

- Communicate business needs to execute work orders and escalations

- Reinforce State and Federal safety requirements

- On-Call Manager for emergencies on a 24-hour rotation Coca Cola: Elmsford NY

Tractor Trailer Driver

3/2022 - 6/2022

- Drove tractor trailers locally and state-to-state

- Drop and hook operations

JB Hunt: Newark NJ

Tractor Trailer Driver

6/2022 - 11/2022

- Drove tractor trailers in New Jersey Shipping Ports

- Drop and hook operations with TWIC Card

Verizon: NY NY

Lineman and Field Technician

1/1993 - 2/2022

- Acted as/Covered Line Manager for direct reporting manager

- Worked aloft, in manholes, and placed/maintained telecommunication cables

- CDL A driver transporting telephone poles

- Eight years of Sales/Customer Service in a call center Education: High School Diploma

References Available Upon Request

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