Monica S. Shah

* *** *****

Copiague, NY *****

ad33m0@r.postjobfree.com

Mobile - 516-***-****

A Top-notch professional with twenty years of experience in education, office management, and banking. Served as point person for managers, sales teams, clients, and vendors to ensure proper lines of communication and client satisfaction. Possesses excellent communication skills, customer relations with a high-level of commitment and confidentiality. Personal Strengths include exceptional interpersonal customer/client relations, proficient problem-solving skills, with ability to work independently as a self-starter and also a team player. PROFESSIONAL EXPERIENCE - 16 years of experience

First National Bank of Long Island, Melville, NY Feb. 2022 to Feb. 2023 BSA Analyst

● Responsible for ensuring compliance with the Bank Secrecy Act. (BSA)/Anti-Money Laundering (AML) policies and procedures and the applicable federal regulations to protect the Bank from being used as a conduit for illegal activity.

● Investigate and monitor financial activity and transactions of personal and commercial accounts which appear to be suspicious transactions.

● Employ financial forensic investigative techniques using Internet, Public Websites and Lexis/Nexis.

● Identify and recommend, as requested, overall Bank and department procedural improvements as opportunities present.

● Strengthen the business and financial connection between back office/retail branches to promote universal relationship between and open communications with retail and Bank revenue to stay engaged with their products, services, and controls to support the BSA regulations

● Prevented millions of US Dollars in money laundering, and instances of cash purchases of negotiable instruments, file reports of cash transactions exceeding $10,000 (daily aggregate amount). First National Bank of Long Island, Smithtown, NY Sep. 2020 to Feb. 2022 Assistant Branch Manager

● In addition to Massapequa Park branch responsibilities:

● Gain knowledge and experience with larger business customers and the products and services (including documentation) that customer needs.

First National Bank of Long Island, Massapequa Park NY Feb. 2018 to Aug.2020 Assistant Branch Manager

● Conduct daily/bi-annual bank audits to ensure compliance with federal banking policies.

● Monitor daily cash transaction reports for the Massapequa Park branch of FNBLI

● Accountable for day-to-day operations of the Massapequa Park branch and assist branch manager with managerial and administrative functions.

● Prepare and maintain daily, weekly, and month-end operations and productivity reports.

● Monitor branch productivity including number of transactions, loan volumes and product volumes.

● Conduct all overall supervisory banking operations - Complete oversight of all internal bank operations.

● Coach and development of team members.

● Accountable for daily branch access for all staff and customers.

● Inspire staff to promote increased product sales and deliver new customer referrals.

● Evaluate staff performance and provide annual reviews of staff to upper management and human resources.

● Successfully managed the closing of the Massapequa Park Branch with smooth customer transition to the Massapequa Park Branch; many of those months as the sole platform employee. Monica S. Shah

4 Bay Drive

Copiague, NY 11726

ad33m0@r.postjobfree.com

Mobile - 516-***-****

First National Bank of Long Island, Merrick, Bellmore and East Meadow, NY Nov. 2014 to Jan. 2018 Customer Service Representative and Administrative Assistant

● Conduct all overall banking operations for Babylon and then Merrick Market.

● Motivate tellers to increase product sales and produce new customer referrals.

● Provided superior customer service to ensure client satisfaction.

● Evaluate staff performance and provide annual appraisals to upper management.

● Conduct daily work audits to ensure compliance with FNBLI banking policies.

● Supervised teller staff.

● Controlled bank hard cash transactions and orders from Federal Deposit bank more than $250K.

● Prepare and maintain daily, weekly, and month-end operations and productivity reports.

● Cover the branches daily.

First National Bank of Long Island, Cold Spring Harbor and Lindenhurst NY Sept. 2011 to Oct. 2014 Head Teller

● Conduct all overall banking operations for the branch.

● Motivate tellers to increase product sales and produce new customer referrals.

● Provided superior customer service to ensure client satisfaction.

● Conduct daily work audits to ensure compliance with FNBLI banking policies.

● Supervised teller staff.

● Controlled bank hard cash transactions and orders from Federal Deposit bank more than $250K. Astoria Federal Bank, Merrick, NY

Assistant Operations Supervisor Nov. 2010 to Jun. 2011

● Conduct overall supervisory banking operations for Merrick branch of Astoria Federal Bank

● Motivate tellers, personal bankers, and banking staff to increase product sales and produce new customer referrals.

● Promote enhanced customer service and overall client satisfaction.

● Evaluate staff performance and provide annual appraisals to upper management.

● Conduct daily work audits to ensure proper compliance with Astoria and federal banking policies.

● Supervised staff of six tellers and four personal bankers.

● Order bank cash and handle cash up to 400k.

Astoria Federal Bank, Merrick, NY

Bank Teller May 2007 to Nov. 2010

● Dealt with clients on a professional level in customer relations.

● Self-motivated, positive attitude consistently achieving 1st in region awards for sales and growth monthly.

● Work with customers and personal bankers daily meeting their banking and investment needs.

● Answering or referring customers’ financial questions to the appropriate supervisory individuals.

● Accepted and processed customer deposits and loan payments. Maintained and balanced a cash drawer daily.

● Secured the financial institution nightly Responding to customer inquiries regarding account balances.

● Received commendation from bank’s executive officers & customers for most valuable teller in the Northeast from 2007 through 2009.

● Promoted to Assistant Operations Supervisor.

Monica S. Shah

4 Bay Drive

Copiague, NY 11726

ad33m0@r.postjobfree.com

Mobile - 516-***-****

K.G. Industries, Queens, NY

Administrative Assistant / Office Manager Dec. 2006 to Jan. 2007

● Provide executive-level administrative support to the President of the General Construction company. Demonstrated ability to improvise, improve procedures, and meet demanding deadlines.

● Liaison between office and field staff to ensure proper communications and reporting practices.

● Plan and coordinate corporate luncheons and develop presentations for related on-site and off-site meetings.

● Organize the details of special events, travel arrangements, corporate agendas, and itineraries.

● Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.

● Process monthly expense reports reflecting supporting documents and budget code indexes.

● Coordinate and maintain weekly attendance and annual vacation records. EDUCATION and ACHIEVEMENTS

Diploma in Education - 1998

SNDT College, Bombay, India - Associates Degree Education – 2000

Member of Massapequa Park Rotary Club - 2018

Professional Development Program Graduate, FNBLI - 2019

Member of Community Service - 2021

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