DEVAL SHAH

Plainfield, IL ***** 1-773-***-**** ad33lh@r.postjobfree.com

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Served as key contributing member to Leadership team., Promoted to Dispatcher after 8 months of Customer Assistance, Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed

Problem resolution ability

Computerized charting specialist

Extensive medical terminology knowledge

Operations management

Supervision and training

Calm under pressure

Complex problem solving

Customer service-oriented

Shipping and receiving

Data Entry

Dispatch Coordination

Customer Relationship Management

Route Planning

Customer Relations

Schedule Management

Time Management

Problem Solving

Dispatcher, 09/2017 - Current

H&R Carrier Inc. – Plainfield, IL

Improved response times by efficiently prioritizing and dispatching emergency calls. Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.

Reduced errors in dispatch logs by implementing a thorough double-check system for all entries. Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need. PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

Provided exceptional customer service to callers, remaining empathetic and patient during emergencies. Communicated with drivers and personnel to coordinate timely delivery of goods and materials. Directed dispatching, routing, and tracking of [Number] fleet vehicles. Tracked delivery progress to identify possible delays and provide real-time updates to customers. Processed invoices and payments for dispatched orders to provide proof of transaction. Generated reports to track deliveries and maintain proper records and documentation. Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability. Answered phone calls and responded to customer emails. Monitored and tracked dispatch communication systems. Scheduled deliveries and pickups according to customer needs. Scheduled and organized delivery routes.

Provided customers with information on products and services. Logistic Coordinator, 03/2017 - 04/2017

DHL Global

Dispatching Driver in Priority manner

Helping in Air dispatch and Ocean dispatch as needed Invoicing client

Responding emails and conveying messages

Appointment booking for loads

Answering phone calls and tracking loads in the system. Dispatcher, 08/2006 - 04/2013

C W Henderson Distribution

Dispatching driver in priority manner

Data entry, Entering orders, Tracking orders, Manifesting orders, Check-in drivers and entering run sheet Dispatching, Co-coordinating drivers for weekend deliveries, Making pro number for dispatch board Billing and invoicing for different clients

Dock staff Help (Changing in BOL, rekeying), tracing etc Helping Supervisors with day to day problems

Responding emails and conveying messages

Appointment booking Email clients for overages, shortages, damages & refusals. Data Entry Clerk, 06/2005 - 08/2006

Muir's Cartage Limited

Received purchase orders and processed them through the system as required Data entry, Confirmation, Updates, Full Loads, Finals and Dock check and Inter terminal printing Prioritize work when needed to meet deadlines

Clarify certain information with source before entry to make sure data is correct Getting Departure time from HD Coordinator, Maintain Offload record sheet, Dock staff Help (Changing in BOL, rekeying), tracing etc

Helping Supervisors with day to day problems

Responding emails and conveying messages Making Delivery Appointment time for Loads. Master of Science: Bio Medical Technology, 01/2000 School of Sciences - Ahmedabad, Gujarat, India

Bachelor of Science: Biochemistry, 01/1998

C.U.Shah Science College - Ahmedabad, Gujarat, India Pathology Training

Medical Technologist Nov.1998toOct.1999

CNA certified from Samland Institute, IL

Seeking a position where I can utilize my superior computer and customer service skills and where advancement within the organization is a possibility. EDUCATION

CERTIFICATIONS

PROFESSIONAL BACKGROUND

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