Vera Blair

AS*** and Telecommunications

Englewood, CO 80110

ad33lg@r.postjobfree.com

+1-720-***-****

After several years of retirement, have happily rejoined the work force. Customer support and service, administrative assistant, receptionist, greeter, scheduler or dispatcher, sales, call center, data warehouse - these are all positions I am eager to embrace. My previous positions all required these skills in the performance of my operations, administration and management roles. But incredibly open to doing something totally virgin to me...life is for living and learning! Authorized to work in the US for any employer

Work Experience

Computer Operator

Sports Authority - Englewood, CO

July 2010 to September 2016

Overnight AS400 Computer Operator at Corporate Data Center. Monitor of supply chain processing, assistance to POS locations, assorted job streams to successful completion, working with on call personnel when needed to ensure completion. Monitor of 7 LPAR AS400 system located in Data Center, system backups, etc

Blackberry Tech Support

Sprint - Englewood, CO

January 2010 to July 2010

Inbound call center assistance with customer phone services, problems and questions. AS400 and Telecommunications Systems Admin

Prizm - Denver, CO

May 1995 to September 2009

Full range of admin, operations and maintenance for several IBM AS400 models and large phone systems

(AVAYA and Intertel) for inbound call center. Data warehousing for AS400 customers and call center statistics, as well as call center flows and changes. Computer Operations Supervisor

VSA - Denver, CO

December 1990 to May 1995

Computer Operations in 7x24 corporate data center, on call support for other operators, day end POS data collection from divisions, month end processing, creation and updating of operations procedures. Education

Associate in Science (AS) in Data Processing

Drury University - Springfield, MO

September 1983 to May 1985

High school diploma

Camdenton High School - Camdenton, MO

September 1969 to January 1973

Skills

• Data Warehouse

• Telecommunication

• Requirements Gathering

• Statistics

• System Administration

• Technical Support

• Operating systems

• Windows

• Office Reception (2 years)

• Front desk

• Google Suite

• Accounting software

• Time management

• Computer skills

• Microsoft Office

• Communication skills

• English

• Customer service

• telephone

• Clerical experience

• Data entry

• Appointment scheduling

• Inside sales

• Math

• Outbound calling

• Call center

• Typing

• Intake

• Computer literacy

• Word processing

• 10 key typing

• Organizational skills

• Microsoft Outlook

• Microsoft Excel

• Basic math

• Order entry

• Sales

• Technical support

• Customer relationship management

• Windows

• Conflict management

• Cash register

• Telecommunication

• Data collection

• Data center experience

• Data management

• POS

• Operating systems

• Analysis skills

• Requirements gathering

• Technical writing

• Data warehouse

• Data analysis skills

• Visio

Certifications and Licenses

IBM AS400 System Administration

September 1999 to Present

IBM test taken and passed version 3.1

Driver's License

March 2023 to March 2028

Assessments

Customer service — Proficient

November 2023

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

November 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Administrative assistant/receptionist — Proficient November 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Scheduling — Proficient

February 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Retail customer service — Proficient

November 2023

Responding to customer situations in a retail setting Full results: Proficient

Retail customer service — Proficient

November 2023

Responding to customer situations in a retail setting Full results: Proficient

Work motivation — Proficient

November 2023

Level of motivation and discipline applied toward work Full results: Proficient

Attention to detail — Proficient

December 2023

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical receptionist skills — Proficient

November 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Sales skills — Proficient

November 2023

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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