**** *. *********

Chicago, IL *****

773-***-****

ad33l8@r.postjobfree.com

crystal williams

OBJECTIVE

I am seeking to expand my career opportunities within the healthcare industry, overall striving to

grow within a cutting edge organization. My professional strengths in leadership, claim

processing, time management, specialty pharmacy service, and customer care. Energetic

employee with an unwavering commitment to customer service, the ability to build productive,

engaged teams, resolve complex issues, and win customer loyalty. Strategic partnership building

skills- listens attentively, solves problems creatively and uses tact and diplomacy to find common

ground and achieve win-win outcomes.

Experience

pharmacy supervisor cvs health specialty pharmacy mount prospect, IL

01/2016-10/2023

• Staffing Management: Responsible for hiring, training, coaching & monitoring performance of 20direct reports. Coordinates staffing and recruitment efforts in collaboration with Human Resources & conduct interviews to make hiring decisions

• Overseeing designated pharmacy team to ensure great communication with both internal and external customers to ensure that orders are processed in a timely manner and meet all financial and clinical

• Conduct regular staff meetings with direct reports & related staff in order to maintain open & effective communication with the pharmacy area of responsibility

• Verifying insurance benefits; translating and entering new or refill prescriptions into the computer

• Communicating and collecting copay amounts; obtaining authorizations and screening, identifying, resolving or deferring orders that have accounts receivable or clinical problems requirements prior to fulfillment.

• Accepting and resolving escalations

team lead cvs/caremark specialty pharmacy mount prospect, IL

01/2013-12/2015

• Supervised the workflow of the pharmacy representatives and provided direction to the staff within Pharmacy operations to ensure that prescription orders are processed in an accurate and efficient manner to achieve exceptional customer service to exceed company and customer expectations.

• Manage employees? How many? Conflict resolution? Mentoring, coaching? Implement Best Practices?

pharmacy service rep caremark specialty pharmacy mount prospect, IL

04/2005-01/2013

• Facilitated proactive outreaches to patients on compliance reminders and ordering. Handled reimbursement-related requirements for dispensing, processing of new referrals and provided customer education, routine assessment and problem identification with appropriate escalation to a pharmacist.

Education

Pharmacy Technician (Licensed in the State of IL)

King Junior College: (Business Management)

Chicago Vocational High School (High School Diploma)

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