Customer Service Office Manager
Resume:
Jenni Moore
Office Manager for multiple specialties
Myrtle Beach, SC 29579
**********@****.***
I have worked in the dental field for 30 plus years with providing the best possible customer service. First as an orthodontic assistant while educating myself with the most dental knowledge possible while advancing my career into a multimillion-dollar practice as the manager. I was chosen as employee of the quarter with a company of over 5000 employees in 2016. All my offices under my management achieved awards with production and collection for the company. My passion has been dental for a long time now and I hope I am given the opportunity to showcase my skills in the region. Work Experience
Scheduling and Orthodontic Coordinator
Kids First Conway - Myrtle Beach, SC
October 2019 to Present
Collecting monthly copays for orthodontic treatment, starting contracts and presenting treatment plans. Checking out all patients from pediatric treatment, collecting copays, presenting pediatric treatment plans, filing and entering pre-auths, answering phones, and scheduling patients. Making sure schedule is confirmed and all patients insurance is current. Scheduling Director
Excel Health Group - Murfreesboro, TN
November 2022 to September 2023
Coordinating the schedule for the dental unit for South Carolina . Communication between the social workers and myself on all residents information. Working with the unit manager in making sure all paperwork and dental treatment completed. Worked on unit myself for the last 6 months as the RDA. PMO Manager
Heartland Dental, LLC - Myrtle Beach, SC
November 2020 to September 2022
I would love the opportunity to return back into private practice dentistry. I have many years of management experience and have a proven track record with staying within company metrics. My retention rate for employees was proven within my employment time with Heartland. I believe with my experience and dedication to my career I will be a great fit for this position. Office Manager, Dental Care Alliance, Glen Burnie, MD Lewis Truck Lines - Conway, SC
January 2018 to July 2018
Conway, SC
1-2018 to 7-2018
Answering phones, obtaining overweight permits for all states, certifying drivers for company and making sure drivers are complicate with all state laws daily. Office Manager, Dental Care Alliance, Glen Burnie, MD Office Manager
Dental Care Alliance - Baltimore, MD
February 2013 to July 2017
All aspects of running a dental office.Making sure deposits were completed and deposited daily, conducting monthly staff meeting and running morning huddles, attending monthly manager meeting and training staff on all new company procedures, evaluating staff yearly and approving increases, filing and entering all insurance information and payments. Insurance Coordinator/Front Desk Manager
Fusion Dental - Eldersburg, MD
January 2007 to January 2013
Insurance confirming, presenting treatment plans, collecting monthly payments, submitting insurance and processing denials for payment, scheduling front desk staff for coverage, handling all patient issues with insurance and scheduling.
Orthodontic Assistant, Dr. Pick and Siegel, Reisterstown, MD New patient and final records, placing brackets and bands, changing wires, impressions for retainers and Invisalign impressions and delivery of aligners.
Scheduling Director
Excel Health Group
Education
Associate
Medix School - Towson, MD
1991
Associate
North Carroll High School Hampstead
1987
Skills
• Quickbooks
• Billing
• Scheduling
• Payroll
• Accounts Payable
• Medical Billing
• Healthcare Management
• Office Management
• Patient Care
• Insurance Verification
• Medical Scheduling
• HIPAA
• Insurance Verification
• Practice Management
• Accounting
• Supervising experience
• Office management
Certifications and Licenses
South Carolina dental x-ray
Present
Driver's License
Present
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