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Customer Service Office Manager

Location:
Myrtle Beach, SC
Posted:
March 04, 2024

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Resume:

Jenni Moore

Office Manager for multiple specialties

Myrtle Beach, SC 29579

ad33km@r.postjobfree.com

+1-443-***-****

I have worked in the dental field for 30 plus years with providing the best possible customer service. First as an orthodontic assistant while educating myself with the most dental knowledge possible while advancing my career into a multimillion-dollar practice as the manager. I was chosen as employee of the quarter with a company of over 5000 employees in 2016. All my offices under my management achieved awards with production and collection for the company. My passion has been dental for a long time now and I hope I am given the opportunity to showcase my skills in the region. Work Experience

Scheduling and Orthodontic Coordinator

Kids First Conway - Myrtle Beach, SC

October 2019 to Present

Collecting monthly copays for orthodontic treatment, starting contracts and presenting treatment plans. Checking out all patients from pediatric treatment, collecting copays, presenting pediatric treatment plans, filing and entering pre-auths, answering phones, and scheduling patients. Making sure schedule is confirmed and all patients insurance is current. Scheduling Director

Excel Health Group - Murfreesboro, TN

November 2022 to September 2023

Coordinating the schedule for the dental unit for South Carolina . Communication between the social workers and myself on all residents information. Working with the unit manager in making sure all paperwork and dental treatment completed. Worked on unit myself for the last 6 months as the RDA. PMO Manager

Heartland Dental, LLC - Myrtle Beach, SC

November 2020 to September 2022

I would love the opportunity to return back into private practice dentistry. I have many years of management experience and have a proven track record with staying within company metrics. My retention rate for employees was proven within my employment time with Heartland. I believe with my experience and dedication to my career I will be a great fit for this position. Office Manager, Dental Care Alliance, Glen Burnie, MD Lewis Truck Lines - Conway, SC

January 2018 to July 2018

Conway, SC

1-2018 to 7-2018

Answering phones, obtaining overweight permits for all states, certifying drivers for company and making sure drivers are complicate with all state laws daily. Office Manager, Dental Care Alliance, Glen Burnie, MD Office Manager

Dental Care Alliance - Baltimore, MD

February 2013 to July 2017

All aspects of running a dental office.Making sure deposits were completed and deposited daily, conducting monthly staff meeting and running morning huddles, attending monthly manager meeting and training staff on all new company procedures, evaluating staff yearly and approving increases, filing and entering all insurance information and payments. Insurance Coordinator/Front Desk Manager

Fusion Dental - Eldersburg, MD

January 2007 to January 2013

Insurance confirming, presenting treatment plans, collecting monthly payments, submitting insurance and processing denials for payment, scheduling front desk staff for coverage, handling all patient issues with insurance and scheduling.

Orthodontic Assistant, Dr. Pick and Siegel, Reisterstown, MD New patient and final records, placing brackets and bands, changing wires, impressions for retainers and Invisalign impressions and delivery of aligners.

Scheduling Director

Excel Health Group

Education

Associate

Medix School - Towson, MD

1991

Associate

North Carroll High School Hampstead

1987

Skills

• Quickbooks

• Billing

• Scheduling

• Payroll

• Accounts Payable

• Medical Billing

• Healthcare Management

• Office Management

• Patient Care

• Insurance Verification

• Medical Scheduling

• HIPAA

• Insurance Verification

• Practice Management

• Accounting

• Supervising experience

• Office management

Certifications and Licenses

South Carolina dental x-ray

Present

Driver's License

Present



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