Niya Williams

Customer Server, Management

Wilmington, DE 19801

ad33kf@r.postjobfree.com

484-***-****

Willing to relocate anywhere

Professional Summary

Friendly customer service representative committed to providing high-quality service and developing customer relationships, dedicated to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently. Skills

● Communication

● Active listening

● Empathy

● Problem-solving

● Dedication

● Time management

● Stress management

● Attention to Detail

● Active Listening Skills

● Improving Customer Experience

Work Experience

Customer Service Associate

Metz Culinary Management

January 2021 to Present

Serving customers in a fast, efficient, and friendly manner. Providing customers with information regarding food options, availability, and pricing. Escalating customer concerns and complaints to management. Assisting customers to pay Customer Service Manager

Rite Aid

July 2019 to November 2020

My Duties included Supervising the customer service team, responding to customer inquiries, focusing on customer satisfaction, developing goals and reporting progress. Customer Service

Lowes, Havertown PA

September 2017 to July 2019

Providing Exceptional Customer Service; Answering customer questions, placing orders or fulfilling returns for customers and helping customers select the right product for them. Cashier

Swarthmore Co-op

September 2015 to October 2017

processing and receiving payments and issuing receipts to customers as they leave with their purchases. Cashiers also handle additional items necessary, such as coupons, while providing an excellent customer service experience.

Portrait Studio Photographer

Sears ; April 2009 to January 2010

Target Portrait Studio ; September 2013 to April 2014 use a variety of photographic equipment to capture events, people, objects or scenes for records, setting up lights and stands. Providing families with great customer service while capturing precious moments.

Cashier/Customer Service

Wendy's

June 2006 to August 2007

Preparing the food as well as being the cashier

Education

College

Strayer University

Information In Technology -Wilmington, DE

August 2020-Present

High School Diploma

Pine Knot Career Institute - Pine Knot, KY

July 2011 to August 2012

Baking

Restaurant management

Guest services

Stocking

SECRETARY

Food Service

Photography

Catering

Culinary Experience

Food Preparation Experience

Basic Math

English

Customer Service

Microsoft Word

Retail Sales

Cashiering

Additional Information

Trained and Completed courses on: Word, PowerPoint, Excel, Customer Service, Management, Call service and computers.

Leader in the dorm then moved up to VP (Vice President) then moved up to President as well As Safety Office for the dorm and secretary of the dorm. Secretary of SGA

(Student Government Association) Safety Office for my trade Culinary Arts.

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