Team Members Customer Relations
Resume:
KAYILAH KEYES
D E T A I L S
ADDRESS
Round Lake, IL 60073
PHONE
***************@*****.***
P R O F I L E
To obtain challenging position in a growth-oriented organization, which will allow me to utilize my critical thinking skills and effective decision-making to increase the overall success of proAts and production. Clso, provide leadership skills to take initiative and encourage team members to perform at their best. Lheerful personality to make coworkers feel at ease and offer support when there are uncertainties around the ofAce.
E M P L O Y M E N T H I S T O R Y
Sales Operation Associate, CDW Mincolnshire
—ar 2018 P •resent
R Cssisting with entering orders, '—C/s, pricejfreight adqustments, uotes, bids and incidents reports
R Lhecking voicemails and calling customers back to further assistF R Lhecking Cccount —anagers routers to push orders outF R 'unning daily as well as monthly reports on different customers accounts R Jollowing up on emails to assure a resolution has been providedF Sales Clerk, Torrid Gurnee
3un 2022 P Jeb 202O
R Greeting customersF
R Hrder inventoryF
R 'estocking shelves
R —anage transactionsF
R Velping customers And items to purchaseF
Customer Relations Representative, CDW 6ernon Vills
—ay 2014 P —ar 2018
R Taking S0 to 100 daily calls from customers and account managersF R Cssisting Cccount —anager and customers with returnsjscheduling pick-upsF R Cnswering uestionsjaddressing concerns on orders as well as returnsF R 'esponding to over 100 emails a week on accounts, orders, invoicesF R Lreating cases for customer/s issues to be resolvedF Collection Issue Representative, Cashnet USA Gurnee 3ul 2010 P Wept 201O
R 9orking with customers on payment arrangementsjtaking paymentF R 9orking O0 to $0 plus accounts a day for paymentsF R —eeting goals monthly of 5$%,000.00 or moreF
R Wendingjanswering emails from customers on accounts in uiries in a timelyjaccurate fashion
R Cveraging a $8Q on monthly ?C/s
E D U C A T I O N
Diploma, Waukegan High School 9aukegan
Cug 1$$8 P 3un 2002
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