Edward Bruno, Jr

*** ******** ******

West Harrison, NY 10604

ad33j2@r.postjobfree.com

914-***-****

Extensive Project Management and Technical Management skills installing, supporting and managing various technologies, including Cisco CUCM and Avaya VoIP Enterprise Networks, with extensive trading floor support, along with Data Center Management and Project Management. Industries include Financial Services, Insurance, Health Care Services & Education.

SKILLS AND TOOLS

Intensive Project Management roles involving PBX, turret, circuit and Data Center migrations

Cisco Unified Call Managers 8.6 through 12.5

Cisco Unity Connection

Cisco IM and Presence, Jabber, WebEx Meetings, Teams, Skype, Zoom

Session Border Controllers, Voice Gateways

Telepresence and audio conferencing including Polycom

Avaya Aura, Contact Center, Definity, 8700, Modular Messaging, Nortel DMS

Dealerboard: IPC, BT, Siemens, Speakerbus, Cloud 9

Voice Recording systems, NICE inContact, Racal, Red Box, ASC, Verint, Custodia

Solarwinds and Wireshark monitoring and troubleshooting tools

ServiceNow, Remedy, Agio, Aldon ticketing systems

Data Center Management, Disaster Recovery Management

SIP, H.323, PRI, ISDN, T-1, Private lines (hoots, ARD's, MRD's), DS-3, PSTN Technologies

SD WAN/Citrix

Call Accounting systems include Veramark, Proteus & Calabrio

Documentation knowledge: Visio, CADD, Microsoft Office

Circuit ordering & provisioning through multiple carriers

EXPERIENCE

Morgan Stanley/Eaton Vance December 2022 - Present

Project Manager, Circuit Provisioner, (contract role, Momentum Resources)

Oversee installation of new voice and data circuits for Morgan Stanley’s Eaton Vance division

Open and track tickets for new circuits and disconnects through completion and activation

Coordinate installs with local site contacts

Setup status meetings internally and externally

Address invoice issues as necessary

Utilization of ServiceNow for documentation and tracking purposes

Maintain Sharepoint documents to keep all stakeholders informed

Maintain circuit inventory database

New York University, Health July 2022 – September, 2022

Telecommunications Analyst, Project Manager, (contract role,TEK Systems)

Project Managing multiple cutovers

CUCM, Unity, maintenance, technical support including Jabber, Teams, WebEx & Zoom

Multi vendor management, circuit provisioning

Inventory Management

Scotiabank, New York, NY April 2022 – July, 2022

Voice Engineer, (contract role, Global/NTT)

Cloud 9, IPC & BT IP turret implementations

Dealerboard support including WebEx & Zoom

Cisco CUCM, Unity, Soft phone maintenance, SBC

Jabber, Teams, Zoom troubleshooting & maintenance

Multi vendor management, circuit provisioning

Mutual of America, New York, NY May, 2019 – April, 2022

Telecommunications Manager

Manage a staff of 5 responsible for two main locations and 35 Field Offices

Support & maintenance of NiceInContact IVR Call Center

Network Administration including SD-WAN/Citrix, E911/Redsky

Cisco CUCM, UCCX, SBC, Voice gateways

WebEx, Jabber & Zoom troubleshooting & maintenance

Billing, Mobile device, Inventory control

Remedy & Aldon ticketing systems

Support of Verint voice recording

PepsiCo, Purchase, NY November, 2018 – May, 2019

Voice Engineer, (contract role, Themesoft)

Team member of migrations and implementations of Cisco to Avaya

Daily support of Avaya Aura PBX

Onsite support of PepsiCo’s VoIP and LAN/WAN network

Daily support of Call Center for World Headquarters

Provide daily support of Cisco and Unity

Moves adds and changes, LAN/WAN monitoring

Provide daily support of Desktop moves, adds and changes

Provide System and Network documentation

Mitel Networks, New Providence, NJ June 2018 – September 2018

Project Manager

Responsible for the migration to Mitel for 1,300 Public Schools in the 5 Boroughs

Tasks include providing Site Surveys, Coordination of Department of Education and Mitel's technical and Project Management staff

Managing the entire process from initial contact to implementation and sign off.

Developing relationships with Principals, Assistant Principals, Custodians and Sub Contractors

Point 72, Stamford, Ct. October 2017 – March 2018

Project Manager/Voice Engineer, (contract role, Robert Half Technologies)

Migration of end of life Cisco CUCM from 8.6 to 11.5 and ongoing support

Migration of end of life BT ITS turret to Web based Cloud 9 application and ongoing support

Migration and support of Speakerbus hoot network to Web based Cloud 9 Dealerboard application

Support of Cisco CUCM, UCCX, Unity & Session Border Controllers

Project Management

PepsiCo, Purchase, NY February 2016 – October 2017

Voice Engineer, (contract role, Themesoft)

Team member of migrations and implementations of Cisco to Avaya

Daily support of Avaya Aura PBX

Daily support of Call Center for World Headquarters

Vector programming for various on call departments and after hours notification changes

Provide daily support of Cisco and Unity

Provide daily support of Desktop moves, adds and changes

Wells Fargo, New York NY November 2014 – February 2016

Voice Engineer, Project Manager (contract role, Cognizant) and FTE

PBX Migrations to CUBE, UCCX, SIP trunking and Gateways

Provided onsite support of various offices within the New York City.

Daily support of Session Border Controllers

Spearheaded the migration from Avaya TDM to Cisco CUCM and Unity VoIP PBX systems

Dealerboard trading room support of Siemens IP turrets, Cisco CUCM and Unity consisting of system programming, moves adds and changes.

Support of a 20,000 station environment over four clusters of Cisco 7900 series phones consisting of programming, moves, add and changes, including Unity voicemail, CUBE and SBC.

Set up and support of Cisco Telepresence, Jabber, Teams, Zoom, WebEx, Video and audio conferencing

Administrative duties include Project Management, system documentation and technical drawing maintenance, circuit ordering & provisioning

Tullet Prebon Holdings, Jersey City, NJ January 1983 – March 2014

Manager, Voice and Data Services

Technical duties include the installation and maintenance of Avaya and Nortel PBX’s, IPC Dealerboard trading systems as well as Cisco and Speakerbus ip phones and turrets, encompassing six North American offices, including our Disaster Recovery location in Piscataway, NJ. Additional responsibilities include short and long term network design and implementation, infrastructure management and documentation

Managed the operation of all Data Centers, provisioning of electrical, cabling and equipment housing requirements for multiple internal departments, router and server monitoring, performing periodic generator and UPS testing and management of the electrical requirements

Project Management of all IT related projects required to keep pace with changing market conditions and/or personnel, including major broker and administrative personnel moves, adds & changes while utilizing internal staff and external vendors. Achieved multiple positive results for managing many voice and data circuit cutovers for cost saving measures and relocations, utilizing my vendor relationships as well as providing final documentation to production.

Served as a main point of contact during major outages as well as providing hands on support to quickly restore services, utilizing various vendor contacts, ensuring reliability and performance of company systems. My strong vendor relationships minimize down times considerably

Managed staff of technicians and administrative personnel to resolve everyday problems quickly and efficiently, in-house and in the field.

Accomplished migrations from Centrex to Avaya and Avaya to Cisco.

Administrative duties include cost/benefit analysis, budget preparation, inventory control, employee evaluation reports, technical report writing, training and guidance, ongoing technology evaluations as well as assisting the billing department, maintaining and providing circuit documentation for the purpose of contract negotiations.

EDUCATION

Bachelor of Business Administration

Iona College, New Rochelle, NY

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