HELEN ECKER

Chicago, IL ***** 312-***-**** ad33hv@r.postjobfree.com

Summary

Accomplished Scheduling Manager /supervisor adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit clients and caregivers needs .

Skills

Problem-Solving

Conflict Resolution

Positive Attitude

Recruitment

Resource Identification

Medical Records Management

Progress Evaluations Understanding

Email and Telephone Etiquette

Health History Documentation

Referral Coordination

Utilization Management

Verbal and Written Communication

Documentation and Reporting

Patient Needs Assessment

Data Entry and Analysis

Annual Case Reviews

Case Needs Assessment

Patient Support

Social Work

Case Management Tracking

06/2023 to Current

Northbrook, IL

08/2019 to 06/2023

Chicago, IL

06/2018 to 08/2019

Chicago, IL

Experience

Supervisor

Anytime Home Care

Coordinated employee schedules according to shift changes and availability. Provided ongoing training to address staff needs.

Reviewed completed work to verify consistency, quality and conformance. Identified and corrected performance and personnel issues to reduce impact to business operations. Interviewed applicants, recommended individuals for hiring and evaluated staff performance. Responded to employee concerns or complaints by coordinating with human resources team to solve issues. Coached staff members to develop long-term career goals. Maintained positive working relationship with fellow staff and management. Identified needs of customers promptly and efficiently. Displayed strong telephone etiquette, effectively handling difficult calls. Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Worked closely with human resources to support employee management and organizational planning. Audited company's legal documents to verify compliant policies and procedures. Scheduling Manager /Supervisor

Comfort Keepers

Was responsible for supervising caregivers of Comfort Keepers who provide and support patients with personal care.

Scheduled home health aides for the clients visitation and work assignments, and monitored the quality of care performed by caregivers and homemakers.

Performed various supervisory activities of employees, client and caregiver visits, and scheduled of client care, maintenance of client and employee records and other duties as assigned. Enforced customer service standards and resolved customer problems to uphold quality service. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Monitored staff performance and addressed issues.

Entered time and attendance logs in preparation for payroll. Conducted quality, timely performance feedback and performance appraisals. Caregiver

Addus

Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety. Improved patient outlook and daily living through compassionate care. Laundered clothing and bedding to prevent infection. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Followed care plan and directions to administer medications. Drove clients to shop for groceries, attend doctor appointments and run errands. Followed safe lifting and transferring techniques to transport residents. Reported concerns to nurse supervisor to promote optimal care. Monitored vital signs and medication use, documenting variances and concerning responses. 06/2003

Russia

06/1991

RUSSIA

Germany

Education and Training

Master of Science: Marketing Management And Research Siberian Federal University

Master of Science: Mathematics And Computer Science Krasnoyarsk Pedagogical University

Some College (No Degree): Marketing Management And Research Windshafts ACADEMY

Contact this candidate