Customer Service Office Manager
Resume:
Misty D Brooks
Godley, TX *****
Phone:682-***-****
**************@*****.***
Objective
Experienced office manager with a strength in managing multiple projects simultaneously and fostering a cohesive staff seeking to secure a position within a company that offers room for advancement and opportunities for growth for both the company and me. Ability Summary
Project planning. Exceptional communication skills. Attention to detail. Business correspondence. Filing and data archiving. Quality assurance. Quick learner. Shipping, receiving and quality control professional. Excellent customer service provider. Employment History
Sales Manager
11/2014-05/2015 Kenzie's Korner Alvarado,TX
Oversaw daily office and storefront operations for staff. Completed profit and loss reports.Examined merchandise to verify that it was correctly priced and displayed. Counted cash drawers and made bank deposits. Planned budgets and authorized payments and merchandise returns. Generated repeat business through exceptional customer service. Front of House Manager
07/2008-09/2010 Casa Montes Joshua,TX
Carefully interviewed, selected, trainedand supervised front of house staff. Clearly and promptly communicated pertinent information to staff. Organized special events in the restaurant, including receptions, promotions and company luncheons. Correctly calculated inventory and ordered appropriate supplies. Strategically developed effective marketing plans to increase sales and profits while managing costs. Actively participated in ongoing customer service programs to build sales and rapport within the community. Promoted a positive atmosphere and went above and beyond to guarantee that each customer received exceptional food and service. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hire and terminations. Promoted the business through participation in and sponsorship of community events. Met,greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. Lead Quality Control
Technician
04/2003-08/2006 Techlight Cleburne,TX
Performed preliminary, in progress, hidden damage and final product inspections. Discarded and rejected products, materials and equipment that did not meet specifications.Recorded the inspection and test data such as weights, tempatures, grades and qualities inspected and graded. Monitored production operations for compliance with specifications and promptly reported defects. Collected samples during production meticulously according to manufacturing specifications.Inspected outbound shipments and conducted random sampling to ensure product quality. Maintained a high standard of workmanship by using only approved data, materials, tools and test equipment.
Office Manager
06/1999-01/2003 Helton Septic Cleburne,TX
Oversaw daily office operations for staff. Prepared and distributed payroll for staff. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Complied annual recommendations for end of year fiscal budgets. Processed accounts receivable and accounts payable. Performed accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations. Managed executive calendar and coordinated weekly project team meetings. Scheduled all contractors and material deliveries. Guided and directed third party inspectors through project construction, commissioning and closeout. Oversaw the entire process while enhancing communication between all construction management. Obtained building and security permits from local jurisdictional agencies. Coordinated utility service providers according to product schedules. Education History
Issuing
Institution
Location Qualification Course of
Study
05/1998 Joshua High
School
Joshua,TX High School
Diploma
General High
School
Curriculum
Detailed References
Angel Underwood
Personal reference known for 14 year(s)
Randi Hickson
Personal reference known for 9 year(s)
Kimberly Rogers
Business reference known for 10 year(s)
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