Customer Support Help Desk

Keith E. Martin

*** * ****** **.

St. David, AZ *5630

Cell: 520-***-****

Email: **************@*****.***

QUALIFICATIONS:

Work well without supervision

Microsoft Office

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts while working well under pressure

Microsoft Paint

Used remote access programs

EXPERIENCE:

05/28/22 to Present Jack in Box W. 4th St. Benson, AZ 85602

Prep Cook

Make sure work area is clean

Do Dishes

Take out Garbage

Prep the foods and condiments

Handle freight

09/04/2016 to 04/28/22 Wal-Mart Prickly Pear Rd. Benson, AZ 85602

Cashier

Make sure customer found everything

Assist customer with their needs

Check customer in timely manner

Keep work area clean

Help customer out when necessary

Front items on self

Stock items in cashier area or were needed

Make sure my till is correct

04/11/2014 to 02/02/2016 Afni 5451 E Williams Blvd, Tucson, AZ 85711

Provide customer service to Verizon and Verizon Wireless customers

To activate new, refurbish, and old phones with device id’s

Help customer with their device orders

Update order information on orders shipped or pending shipment

Take Payments over the phone

Go over billing with customer

Update account information

Give credits when needed

10/00 to 03/11 Convergys 3760 North Commerce Drive, Tucson, AZ 85705

11/04 to 03/11 Help Desk Technician II for Financial Institution

Assist merchants with install/uninstall of programs, verbally and remotely

Enroll merchants in website for financial statements, troubleshooting issues and merchant training

Migrated merchants to web based programs to perform transactions, troubleshooting issues and training

Assisted with call backs, outbound and special projects

10/00 to 11/04 Help Desk Technician for Software Manufacturer

Provided support for Windows Operating Systems 95, 98, ME, XP

Provided inbound and outbound phone support

EDUCATION:

May 1975 Omak High School Omak, WA 98841

September 1998 North Wenatchee Valley College, Omak Omak, WA 98841

September 2003 Convergys Technical Training Center Tucson, AZ 85705

Veteran:

07/24/1975 to 08/15/1978 United States Air Force

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