Ekaterina Maltseva

720-***-**** ad33bl@r.postjobfree.com

PROFESSIONAL PROFILE

Adaptive business professional and entrepreneur with years of client account and operations management experience

PROFESSIONAL EXPERIENCE:

Self-employed, Las Vegas, NV

Event Manager April 2023 - Present

Created and managed 16 events including children's and adults' Halloween party, New Year's party, sip'n'paint event, etc.

Developed and implemented effective event strategies to increase attendee engagement

Built strong relationships with contractors and suppliers

Managed events budgets

Worked as a decorator at my own events

Designed and sold tickets to my events

Brighton Health Plan Solutions, Houston, TX

Customer Service Representative May 2022 - October 2022

Dealt with customers in both English and Russian on daily basis via phone

Answered to customers' requests and solved their issues according to company's policies

AGA Truck Parts, New York City, NY

Logistics Manager November 2017 – March 2021

By implementing shipping consolidation techniques and negotiating prices I decreased shipping costs by 30%

Recruited and trained new account managers and operation staff

Managing logistics and customer service department of 2 people and supervising 4 warehouse employees

Logistics Specialist May 2015 – November 2017

Developed new business relationships with suppliers of such brands as Caterpillar, Cummins, Federal-Mogul, John Deere

Serviced existing customer accounts and enforced minimum warehouse inventory standards

Effectively and efficiently managed shipping and processed deadlines for a complex supply chain (export, import) to ensure proper quality control ACTE Russia, Russian Association of Business Travel, Moscow, Russia Partner Relations Specialist April 2014 – April 2015

Managed the organization of 2 main networking events of 200 people and 4 1

business seminars of 50 people for corporate buyers of the business travel industry, working with fortune 1000 companies such as Procter & Gamble, Philip Morris, Microsoft, PepsiCo, Coca-Cola, Johnson & Johnson etc. Wildberries LLC, Moscow, Russia

Business Development Manager September 2013 - March 2014

Sales duties included prospecting through cold calling and attending networking events

Closed 20 business deals and signed contracts by deploying revenue sharing sales model

Tourism and events agency Varyag, Moscow, Russia

Customer Service Manager February 2012 - September 2013

Managed a team of 2 people

Organized 2 big events of 1000 people and 2-3 tours a week with my team Customer Service Specialist August 2011 – February 2012

Answered 300 phone calls a day in a busy season in travel and events industry

Sold tickets to our tours and events

English Language Tutor, Moscow, Russia, September 2007 – June 2013 EDUCATION: National Research University of Electronic Technology, Moscow, Russia Bachelor of Science (Linguistics major), June 2011 Other relevant information: Fluent Russian and English, Basic German and Spanish 2

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