Mr Michael Steger

Barstow ca 760-***-****

ad33b9@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS POS Systems and Ordering

Platforms

Verbal and Written

Communication

CRM Software

Responding to Difficult Customers

Customer Retention Strategies

Time Management

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 03/2010 to 06/2011 Six Flags Magic Mountain Valencia, CA

Developed and actualized customer service initiatives to decrease wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Offered basic technical support for clients on wide range of company products.

CASHIER 08/2009 to 05/2010

Rubio's Mexican Restaurant Palmdale, CA

Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns.

Helped customers complete purchases, locate items and join reward programs.

Monitored self-checkout systems and provided assistance or intervention where required.

WAREHOUSE LOADER 04/2008 to 12/2008

Lowes Home Improvement Warehouse Lancaster, CA

Counted inventory by sections or for complete audits. Built safe and balanced loads for deliveries with no shifting or damages. Prevented spoilage by rotating warehouse products with new shipments. Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.

PACKAGE HANDLER 01/2007 to 06/2007

Rite-Aid Warehouse Lancaster, CA

Loaded package containers onto forklifts and transported into packaging areas.

Prepared pallets of boxes for easy transportation between customer and storage locations.

Used hand-held scanners and physical logs to accurately track item movements.

Assembled, sealed and loaded packages into correct trucks. CASHIER TEAM LEAD 04/2006 to 12/2006

99 Cents Only Palmdale, CA

Monitored areas for security issues and safety hazards. Quickly and accurately counted drawers at start and end of each shift. Helped customers complete purchases, locate items and join reward programs.

Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

EDUCATION Associate of Arts Associate of Science in Visual EXPECTED IN 08/2023 Design

Laurus College, San Luis Obispo, CA

High School Diploma 06/2005

Highland High School, Palmdale, CA

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