ERICA WHITTENBURG

Dedicated customer service representative with 5

years of experience. Known for providing

exceptional support and resolving inquiries

efficiently. Strong interpersonal skills, result-driven attitude, and a passion for exceeding customer

expectations.

EXPERIENCE

APR 2023 - PRESENT CAREGIVER

Vista Springs Living. Parma, OH

- Took and recorded vital signs

- Assisted residents with daily duties

- Patient care

- Developed and maintained strong relationships with residents and their families

NOV 2021 - APR 2023 CUSTOMER SERVICE

License Bureau. Cleveland, OH

- Registering motor vehicles

- Processing licensing applications

- Providing customer service to the public

- Inspecting documents for completeness of information and authenticity

FEB 2020 - OCT 2021 CALL CENTER REPRESENTATIVE

Dial America. Remote

- Respond to inquiries via email, phone, and chat

- Resolve customer complaints and issues in a timely and professional manner

- Meet or exceed performance metrics

- Maintain accurate customer records and update database JAN 2018 - JAN 2020 INTAKE SPECIALIST

CareStar. Remote

- Respond to inquires via email, phone, and chat

- Maintain accurate customer records and update database

- Resolve customer complaints and issues in a timely and professional manner

SEP 2017 - JAN 2018 STNA

Brookdale Senior Living. Middleburg Hts, OH

- Took and recorded vital signs

- Assisted residents with daily duties

- Patient care

- Developed and maintained strong relationships with residents and their families

MAR 2015 - SEP 2017 CREW MEMBER

McDonald's. Berea, OH

- Experienced in providing exceptional customer service and meeting the needs of diverse clientele

- Proficient in operating cash registers, handling transactions, and maintaining accurate financial records

- Skilled in maintaining cleanliness and organization of work area to ensure a safe and inviting environment

- Capable of working effectively in a team setting, collaborating with colleagues to achieve common goals. EDUCATION

AUG 2013 - JUN 2017 HIGH SCHOOL

Electronic Classroom Of Tomorrow. Columbus, OH

ad33b2@r.postjobfree.com

216-***-****

Cleveland, OH

SKILLS

customer service (5 years)

microsoft data entry

receptionist microsoft word

receptionist scheduling

direct sales cold calling

typing technical support

caregiving

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