PAUL SINCLAIR

**** ********* ******

Pittsburgh, PA 15206

412-***-**** Cellular 412-***-****

ad33am@r.postjobfree.com

EMPLOYMENT Current

City of Pittsburgh

Senior IT Service Analyst

January 2020 – Current

•Daily Technical & infrastructure Support via multiple departments. Tasks include but are not limited to supporting mostly Windows desktops and networked devices in a Microsoft Active Directory, Domain Network environment

•Daily work also includes 6+ Years of work with SCCM that includes but not limited to task sequence creation, troubleshooting & maintaining, software uploading & deploying, anti-virus updating and deploying

•Daily work includes but are not limited to maintaining Windows 10 feature updates, security updates, firmware updates, optional updates across a wide range of city devices.

•Manage, troubleshoot & provision (with SCCM and/or Clonezilla) Panasonic tough devices for city public safety

•Maintain, troubleshoot, and install multiple VPNs such as Cisco AnyConnect, netmotion, etc.

•Installation, configuration of the Microsoft System Center Configuration Manager (SCCM Current Branch 2107) Network utility software for upgrading PCs to Office 2016.

•Installation, configuration and troubleshooting of various Surface Pro 4 to Surface Pro 7 using Windows 10 including all feature updates.

•Other configuration support includes using VMWare mirage to setup and configure software layers to be installed on physical and virtual desktops

•Other frequent technical support responsibilities include prepare, image, reimage computers for deployment.

•Troubleshooting repair and maintenance of VMWare Virtual Desktop Infrastructure devices

•Remote troubleshoot includes but is not limited to quick assist, team viewer, & dameware

EMPLOYMENT Past

City of Pittsburgh

Network Analyst II

January 2015 – Current

•Daily Technical & infrastructure Support via multiple departments. Tasks include but are not limited to supporting mostly Windows desktops and networked devices in a Microsoft Active Directory, Domain Network environment

•Daily work also includes 4+ Years of work with SCCM that includes but not limited to task sequence creation, troubleshooting & maintaining, software uploading & deploying, anti-virus updating and deploying

•Worked with analyst to evaluate the printer information needed to create print queues on the print server

•Create active directory account to work with multi-function device to setup network scanning in addition to network printing

•Managed the PLI Surface Pro 4 project that consisted of setup, configure, & troubleshoot device running Windows 10

•Installation, configuration of the Microsoft System Center Configuration Manager (SCCM Current Branch 1906) Network utility software for upgrading PCs to Office 2013.

•Installation, configuration and troubleshooting of various Surface Pro 4 to Surface Pro (5th Gen.) using Windows 10

•Configure hardware via teradici PCoIP software to setup virtual desktop devices

•Other configuration support includes using VMWare mirage to setup and configure software layers to be installed on physical and virtual desktops

•Other frequent technical support responsibilities include prepare, image, reimage computers for deployment.

•Troubleshooting repair and maintenance of VMWare Virtual Desktop Infrastructure devices

•Assisted in onsite migration of city users from Google mail, cloud drive to Microsoft mail, cloud drive

City of Pittsburgh

Network Analyst I

November 2011 – December 2014

•Daily on site/field Technical Support. Tasks include but are not limited to supporting mostly Windows desktops and networked devices in a Microsoft Active Directory, Domain Network environment

• Participated in onsite and remote upgrade and maintenance from Windows XP to Windows 7

•Worked with Network Analyst II to evaluate the Wi-Fi resources needed to upgrade various locations throughout the City

•Assisted in the Rec-Pro project that consisted of installing and configuring activity management software at multiple City locations.

•Installation, configuration of the SCCM 2012 Network utility software for imaging I & P PC’s.

•Installation, configuration and troubleshooting of various applications and software packages.

•Troubleshooting and repair of Desktop and Network (Wired and Wireless) issues. Support of Microsoft Office 2003, 2007, & 2010, email, application, security, remote access and support of local and network printers.

•Other frequent technical support responsibilities include prepare, image, reimage computers for deployment.

•Troubleshooting repair and maintenance of Dell (VDI) Virtual Desktop Infrastructure devices.

•Troubleshoot and repair remote access connectivity issues

•Setup, troubleshoot, repair (AV) Audio/Video training and conferencing devices and software

Children’s Hospital of Pittsburgh of UPMC

Help Desk Support Analyst – Intermediate

December 2009 – November 2011

•Daily HD Technical Support tasks include but are not limited to supporting mostly Windows desktops in a Microsoft Active Directory, Domain Network environment. First line support of Desktop and Network (Wired and Wireless) issues, MS Office 2003, 2007, & 2010, email, application, security, remote access and first level support of Xerox print center issues.

•Troubleshoot & implement all systems via phone throughout hospital via Remedy helpdesk trouble ticket system.

•Experience in Compaq & IBM desktop, IBM laptop maintenance; Experience in HP, IBM & Xerox stand alone and network printers

Children’s Hospital of Pittsburgh of UPMC, Phoenix Health Systems

Help Desk Analyst

February 2006 – November 2009

•As of 2/13/2006, I completed a 90-day contract with Tek Systems that lead to a full time offer from Phoenix Health Systems for Children’s Hospital of Pittsburgh as a Desktop Analyst. In April of 2006 I was offered and accepted a position of Helpdesk Support Technician.

•Daily HD Technical Support tasks include but are not limited to supporting mostly Windows desktops in a Microsoft Active Directory, Domain Network environment. First line support of Desktop and Network (Wired and Wireless) issues, MS Office, email, application, security, remote access and first level support of Xerox print center issues.

•Troubleshoot & implement all systems via phone throughout hospital via Remedy helpdesk trouble ticket system.

•Experience in Compaq & IBM desktop, IBM laptop maintenance; Experience in HP, IBM & Xerox stand alone and network printers

•Worked on ‘new hospital’ project that involved using Fluke Network tester to test all Cat 5e & fiber optic cables throughout Lawrenceville campus. While on project received other networking based training such as cable terminating, cable running, cable management, & cable logistics

PA OFFICE OF ATTORNEY GENERAL, Pittsburgh, PA

Computer Systems Analyst 2

October 1999 – April 2005

•Troubleshoot & implement all systems and printers throughout the office via Altiris helpdesk trouble ticket system. Received trouble ticket calls via e-mail, phone, or walk-up. Handled hardware/software issues over the phone, by e-mail, usage of remote-control software, or in person. Worked primarily out of regional office. Reported to main office periodically.

•Experience in Dell desktop & laptop maintenance; Experience in HP & Lexmark stand alone and network printers worked on (HP & Lexmark) printer issues such as paper jams, reloading printer drivers & software, & connection of desktop/laptop to network printers.

•Migrate all computers (which run windows) from client-based operating system to server-based operating system; also migrate all employees to Microsoft Exchange (from a small e-mail program

•Troubleshoot & implement Microsoft Office software (Access, Excel, Outlook, PowerPoint, and Word) in law firm environment. Troubleshoot & implement Corel Word Perfect 7

.

•Experience in data recovery from damaged hard drive or floppy disk with data recovery software.

Order replacement parts for Dell desktop & laptop models in question; renew warranties; replaced defective hard drives, floppy drives, memory, & motherboards.

Knowledge of Microsoft Windows recent versions such as 2000 and XP Pro for troubleshooting purposes. Utilized Microsoft Windows for some network admin purposes.

Knowledge of Infrastructure & Operations.

Experience with Active Directory/Domains, DNS, WINS, DHCP, & TCP/IP.

TECHNICAL PROFICIENCIES & EXPERIENCE

Accomplishments: CompTIA A+ IT Technician, ITIL Foundation Certification in IT Service Management

Operating Systems: Windows 95, Windows 98, Windows 2000, Windows XP & 7 Professional, Windows 8.1, Windows 10 Enterprise

Networking: TCP IP, DHCP, Wired & Wireless Ethernet networking, Domain Accounts, Servers, Cabling, Patch Cables, Switches.

Printers: Experienced in Level 1 troubleshooting and repairing networked and local printers

Misc Software & Utilities: Firewalls, Ghost, Clonezilla, McAfee Virus Protection Utilities, Microsoft Office XP, 2003, 2007, 2010, 2013 & 2016, CORELL, WordPerfect, Altiris, Office 365

Training: Termination & installation of RJ45 jacks, creation of CAT5, CAT5e, CAT6 cables, termination of CAT5, CAT5e, CAT6 onto a patch panel, installation of patch panel onto a wire management cabinet, running CAT5, CAT5e, CAT6, & fiber optic cables through walls to data closet to create new network or create new RJ45 connection, validation of RJ45 via Fluke Network tester, cable management

EDUCATION

KAPLAN CAREER INSTITUTE/ICM CAMPUS, Pittsburgh, PA

(FORMALLY ICM SCHOOL OF BUSINESS & MEDICAL CAREERS)

Associate in Specialized Business/Computer Management Network Administration

Graduated: May 1999

Perfect Attendance

References Available Upon Request

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