Customer Service Administrative Assistant

Darleen DeVaul

***** ******** **** ****** *** Vegas, NV 89183

702-***-**** Cell *******@*****.***

Profile Motivated, personable professional with extensive analytical, financial, research and project management skills. Ability to start and complete projects with minimal supervision. Strong analytical skills with attention to detail and compliance with policies and procedures. Ability to evaluate issues and provide the best possible solution to meeting goals, along with exceptional organizational and planning skills. Legal background. Flexible and goal oriented. Professional comportment with the ability to have fun completing tasks and encouraging other team members. Success driven with a desire to complete all tasks, small or large, with attention to detail and successful outcomes.

Skills Summary

Experience speaking to the

public and conducting

meetings

Analytical Skills

Writing/Computer Skills

PowerPoint Presentation

Microsoft Office

Organization and

Planning

Operation

Management

Scheduling

General Office Skills

Quick Books

Self-Starter

Responsible

Research knowledge

Time Management

Strong Work Ethic

Budget Oversight

Professional Experience LEGAL ASSISTANT/OFFICE MANAGER

Set up client files

Set up files in billing system and input billable hours

Prepare financial documents for payment of invoices and the creation of purchase orders

Draft legal documents; calendar court dates, arbitrations and mediations; file documents with 8th District Judicial District; Wiznet; Pacer; create reports and follow-up

Research

ADMINISTRATIVE ASSISTANT III

Process Payroll on PeopleSoft System; track budget reports and balances

Process financial documents for payment of invoices and the creation of purchase orders

Recording Secretary to two city commissions

Travel arrangements including hotels, transportation and booking seminars and trainings

Provide administrative support to superintendent; track calendars; create/proofread letters, memos, reports and other documents

CUSTOMER SERVICE REPRESENTATIVE

Processed utility connects, disconnects, payments, payment arrangements and change orders in person and by telephone/intense customer service

Performed duties in New Construction area working with residential developers

Oversaw Water Waste program, contacting residential, business and HOA users by phone, letter and fax

Set up hydrant usage program within Utility Management System upon software conversion. RIGHT OF WAY AGENT/REAL PROPERTY PROJECT SPECIALIST

Performed professional level work related to acquisition, management, transfer, sale or disposal of real property in a government setting

Researched property histories and ensured compliance with all applicable federal, state and county laws, codes, regulations and policies in disposal/acquisition process

Analyzed valuation, fair market value, comparable sales, loss of income, liens and related issues. Resolved all issues

Darleen DeVaul

Résumé, Page 2

10192 Climbing Lily Street Las Vegas, NV 89183 702-***-**** *******@*****.***

Oversaw the work of contract technical and professional support staff (appraisers, surveyors, brokers, relocation specialists, Bureau of Land Management consultants and other related support staff).

Processed sale of over $8 million in developments, single family homes and vacant land from start to finish

Site reviews, legal descriptions confirmed, appraisals and surveys procured

Prepared bid documents, pre-proposal bid conferences conducted and related follow-up Employment History ROURKE LAW, Las Vegas, NV

Legal Secretary/Office Manager (Part-Time)

11/2011 to 04/16 and 01/01/19 to 11/11/20

NATHAN GAYLE LAW FIRM

LEGAL ASSISTANT (Part-Time)

05/16 TO 04/17

CITY OF HENDERSON, Henderson, NV

Administrative Assistant III/Customer Service Representative 01/2000 to 07/2012

TURNBERRY TOWERS, Las Vegas, NV

Front Desk (Part-Time)

04/2005 to 02/2009

CLARK COUNTY, Las Vegas, NV

Right of Way Agent

01/1999 to 01/2000

CITY OF LAS VEGAS HOUSING AUTHORITY, Las Vegas, NV Real Property Project Specialist

07/1996 to 12/1998

Education UNIVERSITY OF PHOENIX AT LAS VEGAS, Las Vegas, NV

Masters Degree in Business Administration

July 2009

UNIVERSITY OF PHOENIX AT LAS VEGAS, Las Vegas, NV

Bachelor Degree in Business Administration

May 2007

LARAMMIE COUTY COMMUNITY COLLEGE, Cheyenne, WY

Associate Degree in Accounting

June 1994

Organizations/Community Activities

• VITA Volunteer, Las Vegas

• National Recreation and Parks Association, 2007

• Nevada Recreation and Parks Society

Darleen DeVaul

Résumé, Page 3

10192 Climbing Lily Street Las Vegas, NV 89183 702-***-**** *******@*****.***

• Recording Secretary for the Blue Ribbon Commission on Educational Excellence and Youth Opportunity for the City of Henderson

• Recording Secretary for Commemorative Beautification Commission

• Planning Commission Member, Cheyenne, Wyoming, 1-1/2 terms

• Co-Chairman/Founder, Citizens for South Cheyenne, 3 years

• DePaul Hospital, Volunteer, 5 years

• United Blood Service, Volunteer Blood Drive Coordinator, 7 years

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