Shelly Woods

Los Angeles, California, United States

ad339v@r.postjobfree.com 213-***-****

linkedin.com/in/shelly-woods-68379358

Summary

I am currently seeking a Sales or Customer Service position remotely that will highlight my 15 years+ proficient Customer Service and Sales (inside, outside, B2B, call center) experience. I aspire to be an asset to a dynamic company that will offer me new knowledge to grow into a possible career. Experience

Remote Contact Center Agent

Walker Advertising

Oct 2022 - Present (1 year 5 months)

Conducted large volume outbound calls to consumers seeking legal services. Pre-qualified consumers to be directed to individual law offices for service. Personal Chef

Self-employed

Jan 2008 - Present (16 years 2 months)

Specialized in preparing all ethnic cuisines. Provided catered menus for large number and private affair events.

Quality Assurance Specialist

AnswerNet

Jan 2021 - Oct 2021 (10 months)

Assessed inbound customer service calls for customer satisfaction. Provided evaluations for call agent's review.

Administrative Assistant

AMERICAN DRAIN WORKS & PLUMBING COMPANY

Jan 2018 - Jan 2021 (3 years 1 month)

Customer Service, billing,and appointment setting. Chef/ Caterer

Comfortable Cuisine, LLC

Jan 2008 - Jan 2011 (3 years 1 month)

Head Chef/ Menu Coordinator.

B2B Sales Representative

Pure Water Technology - PHSI

Nov 2006 - Aug 2008 (1 year 10 months)

Shelly Woods - page 1

B2B sales of water purification systems in medium to large corporate businesses. Mortgage Loan Officer

Countrywide Home Loans

Dec 1997 - Jun 1999 (1 year 7 months)

Loan origination of subprime loans by receiving a high inbound call volume in a call center. Education

Claremont Mckenna College

Bachelor of Business Administration (B.B.A.), Business 1995 - 1999

Harvard-Westlake School

1989 - 1995

Le Cordon Bleu College of Culinary Arts-Pasadena

Restaurant/Food Services Management

Skills

Phone Etiquette • Problem Solving • Customer Support • Customer Satisfaction • Time Management

• Social Media Marketing • Customer Relationship Management (CRM) • Conflict Resolution • Microsoft Products • Quality Assurance

Shelly Woods - page 2

Contact this candidate