Customer Service Administrative Assistant
Resume:
CURRICULUM VITAE
Name : IYA GISELLE NJOMI FORKA
Email: ************@*****.*** Telephone : +237********* PERSONAL DETAILS
Date of Birth : 4/12/1996
Marital Status: Single
Nationality: Cameroonian
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an institution which recognizes the value of hard work and trusts me with responsibilities and challenges to accomplish EXPERIENCE
April 2023 –January
2024
AStudely
Duty Post : Administrative Assistant
Answer phone calls and schedule appointments with potential candidates;
Receive and arrange files for students applying for scholarships;
Organize and schedule appointments;
Write and distribute email, correspondence memos, letters, and forms;
Assist in the preparation of regularly scheduled reports;
Order office supplies and research new deals and suppliers;
Maintain contact lists;
Book travel arrangements for candidates with Visas;
Submit and reconcile expense reports;
Provide general support to clients;
Act as the point of contact for internal and external clients;
Liaise with executive and other staff to handle requests and queries from senior managers.
02/05/2018 to
31/07/2018
Ministry of Higher Education Yaounde
Duty Post: Office Assistant
Managed filing system;
Recorded information as needed;
Greeted and guided visitors as needed;
Updated paperwork, maintained documents;
Helped organize and maintained office common areas;
Performed general office clerk duties and errands;
Organized travel by booked accommodation and
reservation needs as required;
Maintaining office equipment as needed;
Created, maintained, and entered information into databases.
SKILLS
Good time management
Computer proficiency
Attention to detail
Good time management and organizational skills
Problem-solving skills
Excellent customer service
Adaptability and Multi-tasking
LANGUAGES
English: Advance
French: Intermediate
EDUCATION
2018 University of Yaounde 1
Bachelor of Arts (BA) in Applied Linguistics
2013 Cameroon College of Arts and Science (CCAS) Kumba General Certificate of Education ( GCE) Advanced Level 2011
Cameroon College of Arts and Science (CCAS) Kumba
General Certificate of Education ( GCE) Ordinary Level REFERENCE
Mr. Tem Emmanuel Zyemnghe - "Ministry of Higher
Education" Chef de Bureau
****************@*****.***
Mr. Nasser Chouatcha - "Studely "
Chef de Relation Client
TRAINING AND SEMINAR
January 2021: Trainee at Big Steps Outreach Network ( BONET) on digital skills for women empowerment and leadership
June to August 2021: Trainee as an administrative assistant at Unity Foundation Cameroon.
April 2022: Two days seminar under the theme “ Formation en Montage des Projets et de Recherches de Financements “ organized by Vista Organization For Education and Social Development in Africa ' VOESDA NGO’.
January 2021: Three days seminar organized by Big Steps Outreach Network (BONET) Cameroon under the theme “ Digital Skills for women empowerment and leadership” in collaboration with the Women Environmental Program (WEP) Nigeria within the framework of the implementation of
“women2030 Project”.
Contact this candidate