Mohamed Ali Mujib (Muji)

ITSM Project Delivery Manager Infrastructure & Enterprise operations (Network/ Cloud solutioning)

ad3386@r.postjobfree.com Mobile +91-994******* www.linkedin.com/in/mohamed-ali-mujib-usuf-zahib-b3abb547

CORE COMPETENCIES

SOFT SKILLS

EDUCATION

Bachelor of Engineering - Oct 2008 - Apr 2012

Anna University B.S.A.Crescent Engineering College, Chennai

Electrical, Electronics Engineering Technologies.

MBA- Sep 2019 - Apr 2022 Anna University College of Guindy, Chennai in Operations and Business Analytics

CERTIFICATIONS

CCNP- Cisco Certified Networking Professional

ITIL V3 - Certified

AWS cloud practiner

Lean-Six sigma

PMP trained

IT SKILLS

Microsoft Automation.

Cisco Certified, ISO TUV:SUD, Cybersecurity

LAN, WAN,Putty,SMARTS,ServiceNow,

IBM Analytics Tool, Tableau, Audit.

EXECUTIVE PROFILE

CCNA, AWS & ITIL v3 certified professional, offering over 14 years of rich experience in driving the function to new levels of success, increasing its visibility and value to an organization across Telecom,,Security, IT Financial & Cloud managing.

Proactive in identifying problems, analyzing& recommending service improvement plans with the possible solutions obtained from technical teams for department or business unit

Proven track record of working collaboratively to improve the customer’s experience specially related to high availability in cloud domains.

Ability to develop collaborative relationships with customers, partners, and developers across the business at all levels

Advanced knowledge and experience with ITIL processes and ITSM tools to achieve Service Management goals

Proven track record of understanding Regulatory requirements across Asia Pacific countries and derive incident and Service quality reports within the target dates.

Experience with cloud computing platforms (AWS, Azure, Google Cloud), containerization (Docker, Kubernetes), and cloud security SAAS/LAAS, implementation of IT governance best practices that drive meaningful improvements in the business value of data at an enterprise level

Knowledge of System Development Lifecycle (SDLC) & Agile methodology.

ORGANIZATIONAL EXPERIENCE

IT Infrastructural Service delivery Project manager

Terrabit Consultancy Services:Client :-Standard Chartered bank

Service delivery management- Handling Regulatory service delivery stakeholders and supervising activities such as order entry, access, network design, & project management.

Project Management- Handle multiple projects at same time and progress the changes and outcomes with accessing risk.

Coordinate with Operations - Working with the operations teams, ensuring production resources are adequately available to to work on projects.

Change coordination - assigns, coordinates, and checks work of team techs during changes and project implementation.

Third-party Contractors - Manages subcontractors and third-party providers, monitors performance, and takes corrective action as required.

Project Initiation -Demonstrated ability to initiate and plan cybersecurity projects cloud defining objectives, scope, and stakeholders.l

Risk Assessment- Proficient in conducting comprehensive risk assessments to identify potential vulnerabilities and threats.

Compliance Expertise-Experience in ensuring projects adhere to relevant cybersecurity compliance standards and regulations (e.g., GDPR, HIPAA, ISO 27001).

Resource Allocation-Skill in effectively allocating resources, including personnel and technology, to meet project goals.

Budget Management-Track record of managing cybersecurity project budgets, optimizing resource utilization, and minimizing cost overruns.optimize cloud costs, such as implementing reserved instances, scaling policies, or monitoring tools to identify inefficiencies.

Continuous Improvement-A commitment to fostering a culture of continuous improvement in cybersecurity processes and practices.

Security Frameworks-Familiarity with industry-standard security frameworks like NIST Cybersecurity Framework and CIS Controls.

Incident Response-: Proficiency in developing and implementing incident response plans to mitigate security breaches.

Security Awareness Training-Experience in organizing and delivering cybersecurity awareness training programs to educate staff on security best practices.

Threat Intelligence-Utilization of threat intelligence to stay current with emerging cyber threats and adapt project strategies accordingly.

Security Metrics-Ability to define and track key performance indicators (KPIs) and metrics to measure project success and security posture improvement.

Infrastructural delivery manager/IT Operations manager, Citigroup North America,

Delivery management- Coordinating with E2E service delivery stakeholders and supervising activities such as order entry, access, network cloud design, configuration management.

Team management- Leading multiple teams, managing hiring, engagement, performance reviews, mentoring, and compliance adherence to meet the business requirement.

Strategy & Planning- Devising service delivery, tail & kit ordering planning, ensuring maximum accomplishment of functional requirements. Generating process improvement plans to ensure committed customer quality is met.

Operations - Working with the operations teams, ensuring production resources are adequately available to support transition project needs.

Change Management – Manage the work of team techs during changes and project implementation.

Develop and manage the IT budget through commercial assessment and considerations, and strong cost controls

Planning agreeing on the location, seating requirements, materialistic and staffing requirements with the planning team.

Resolved problems, improved operations and provided exceptional client support, ensure access to systems; hardware & software are operating in a stable manner. Ensure faults at system and user levels are rectified and reoccurring failures are investigated with solutions implemented to achieve SLAs and KPIs.

Ensure business continuity and disaster recovery infrastructure and processes are in place to enable business operations to continue in the event of a disruption. Complete DR rehearsals in accordance to the corporate framework.

Design, develop, implement and coordinate systems, policies and procedures • Ensure security of data, network access and backup systems.

Technology - Working with technology teams, ensuring equipment and resources are adequately available to support transition project needls

Audit systems and P&L assess their outcomes; also ensure zero-noncompliance in external and internal Audits. If any provide continuous value adds to customer, Identifying potential candidate of Automation, continuous reduction of P1's using 5Y problem technique,

Timely actions on problem tickets for reducing un-wanted tickets, healthy standards of queues for all tracks.

Analyzed system, server, application, network, and input/output device performance and adding required components to infra depending on demand ahead.

Automated most of the process, which required many Man-hours using tools in cloud and SDwan infrastructure.

Ensured the problems progress through the Problem Management process in a timely and prioritized fashion

Network Manager(Service delivery and service assurance),

Wipro Technologies

Handled projects with multiple characteristics like horizontal Managed services, Milestone based, Fixed Price based, Fixed Capacity and Time- Material projects.

Prepared detailed reports on deliverables.

Ensure all the agreed SLA's are achieved with timely reporting as per ITIL standards.

Good experience in performance review and management system of continuous improvements.

Written RFP's & SOW's for new projects and deliverables

Improvised the service standards by automation of few repeated process and reduced human errors.

Handled new projection migrations effectively by upgrading infrastructure and understanding the customer requirements, also analyzing the trend and fixing the gap if any.

Lead a team of Network Configuration Change & build.

Follow best practices as per ITIL and achieve quality tollgates in every activity carried out in the network.

Comply with data quality requirements, information security and protection requirements.

System Administrator, Siana'S Trading Corporation [2009 – 2012]

Worked as a Part-timer while doing my graduation

Handling servers, VMware, Vlan configurations setups.

Handled hardware end to end. Upgraded OS to Windows.

Maintained LAN network including patch, upgrade to systems.

Configured Cisco IP Phones to switches.

Created required audit reports in response to business and audit needs.

PERSONAL DETAILS

Date of Birth: 14th Oct 1987

Languages Known: Arabic, English & Tamil

Address: Chennai, Tamil Nadu, 600112.

Change/Configuration Mgt.

Quality Management

Risk Assessment & Control

Client Engagement

Team Building & Leadership

Project Management

Crisis Management

Service Delivery manager

ITIL Implementation

Root Cause Analysis

Dec’12-Aug’15

Since Aug’15

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