Simarpreet Singh

Contact: +1-647-***-**** Email: ad337i@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/simar-chandhoak/ WORK EXPERIENCE

Outreach & Engagement Coordinator, Eiffel Immigration Solutions Limited, Canada May 2023 – December 2023

• Implemented process enhancements, reducing client onboarding time by 20%, boosting efficiency and satisfaction.

• Leveraged statistical analysis techniques to track and evaluate the effectiveness of client engagement strategies, culminating in a noteworthy 15% improvement in customer satisfaction ratings.

• Coordinated cross-functional efforts to achieve a 25% increase in website traffic within 5 weeks, through team collaboration.

Project Team Member, Walmart Innovation Centre, Canada Jun 2022 – Oct 2022

• Conducted daily hurdle meetings with team members to monitor daily progress and identify blockers, ensuring timely resolution.

• Coordinated the Golden Quarter event for 1200 store managers & implemented a 120k prototype store's floor plan, ensuring successful execution and enhanced operational efficiency.

• Coordinated product display setup with a 10-member team, completing tasks including furniture assembly and planogram creation one week ahead of schedule.

Management Trainee, Tata Consultancy Services (TCS), India Sep 2020 – Dec 2021

• Collaborated closely with the project manager to successfully launch a new warehouse for BSC in Saudi Arabia, utilizing SAP MM within a tight timeframe.

• Collaborated with cross-functional teams to develop and execute software optimization strategies, resulting in a 24% increase in overall system efficiency.

• Successfully managed end-to-end project implementations in the Microsoft Project & Excel, ensuring seamless coordination, efficient resource allocation, and timely delivery of solutions. Project Intern, UrbanCompany, India Jan 2020 – Jun 2020

• Reduced large appliance pros churn rate by 30% and increased small appliance job completion rates from 60% to 80%, while actively tracking KPIs such as Customer NPS and BCE for monitoring quality standards.

• Successfully onboarded 120 new service professionals, leading to a 50% surge in appointments booked, and consistently monitored weekly status reports to ensure delivery rates above 80% across all metrics.

• Maintained optimal supply-demand balance in the small appliance category through effective vendor and customer collaboration.

• Ensured proper documentation for knowledge transfer, facilitating smooth handover to different municipality interns. EDUCATION

Advanced Project Management and Strategic Leadership, Lambton College December 2021 – August 2023 M.B.A. in Finance & Marketing, TIET Dec 2018 – August 2020 Bachelor of Engineering in Electrical Engineering, TIET August 2015 – Dec 2018 CERTIFICATIONS & KEY SKILLS

• Certifications: Project Management Professional (PMP) & Certified Associate in Project Management (CAPM) – PMI (2024

& 2023), Google Project Management – Coursera (2022), Agile for Beginners – TCS (2020), Ontario Worker Health and Safety Awareness - OWHSA Community (2023)

• Tools: Microsoft Office Suite, Project Management Software (e.g., Microsoft Project, Asana),

• Soft Skills: Time Management, Prioritization, Strategic Planning, Problem-Solving, Collaboration, Communication, Customer Focus, Detail-oriented, Leadership.

ACHIEVEMENTS

UC CHAMPION, UrbanCompany, India

• Achieved the prestigious title of UC Champion in AC Sprint and secured the 2nd position nationwide, highlighting excellence and outstanding performance in delivering exceptional results.

• Earned recognition as a top performer at UrbanCompany, consistently demonstrating a commitment to excellence and continuous improvement, thereby contributing to the company's success and growth.

• Demonstrated exceptional dedication and commitment in the workplace, consistently surpassing expectations, and significantly boosting productivity at UrbanCompany.

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