Customer Service Quality Assurance

Mary Scroggins

815-***-**** Palm Harbor, FL *********@*****.***

QUALIFICATION PROFILE

Extremely reliable, independent and team player, with strong interpersonal skills

Excellent trouble-shooting and problem-solving

Highly organized and motivated with strong work ethic

Strong oral and written communication skills

Microsoft and Excel efficient

PROFESSIONAL EXPERIENCE

Integer Holdings Palm Harbor, FL

Quality Assurance Inspector Jun 2017 - Sept 2023

Performed visual inspection on various packaging medical devices.

Executed testing on various packaging to ensure it did not burst.

Created and printed packaging labels.

Insured quality tools were up-to-date on calibration.

Documented findings in different databases.

Carried out miscellaneous duties as assigned by group, leader, and management.

Followed all quality procedures.

Helped production out when needed in my clean room.

Toys R Us St. Petersburg, FL

Order Management Coordinator/Cashier/Stocker Oct 2014 - Jun 2017

Processed and fulfilled online orders

Invoiced

Ensured packages shipped to correct delivery company

Provided excellent customer service

Stocked inventory

Handled cash register

Daily Scoop Ice Cream Shop San Diego, CA

Cashier Aug 2013 - Oct 2014

Opened and closed store

Reconciled cash drawer daily

Ordered supplies

Customer service

Hendrickson Bumper & Trim Joliet, IL

Warranty Coordinator Nov 1998 - Jul 2013

Entered warranty claims.

Determined acceptance or denial of product.

Provided a monthly report to the quality manager.

Issued returned goods authorizations (RGAs) and inspected returned goods.

Cleaned, assembled, inspected and packaged parts.

Performed calibration tape measure ensuring quality product produced.

Entered daily scrape.

Communicated findings to customers.

EDUCATION

Joliet Central High School, Joliet, IL

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