System Administrator Information Security
Resume:
Shevy Singh
IT Professional
PMP, ITIL *, Network +, Security +
Calgary, Alberta
*****.*@*****.***
Professional Experience
SYSTEM ADMINISTRATOR / TECHNICAL ANALYST
Hadrian Inc: Calgary, November 2019 to Present
Monitoring, providing support, and administration of applications and hardware systems
Administration and Lead deployment of Microsoft Azure and Microsoft 365
Administration and monitoring of MySQL server (RDBMS System)
Administering DevOps portal, Installing and maintaining SSL certificates on to the Web and Application servers.
Oversees the delivery of the Information Security Program, including Security Vulnerability Management, Incident Response, Threat Management and Monitoring, Risk Reporting and Security program initiatives
Utilized Apache Spark
Utilized skills in Python and Powershell scripting
Aid developers in detecting problems and resolve application related issues.
Provide continuous monitoring, troubleshooting of the application server environments.
Inform and action project plans by providing a detailed description of requirements and achieving
deliverables
Provide Tier 1 & 2 support for incidents related to SCADA systems, software, and work with vendors
and other team members to bring incidents to resolution
Production of documentation to support projects in the form of user guides,
communications, awareness campaigns, knowledge base articles, and policies
Pentesting and creating user training for employee education, compliance, and threat management
Create/oversee data retention policies
Oversee internal infrastructure / engineering systems, including testing the systems, updating internal knowledge base systems, quality checks and executing release updates
Development and system configuration of SQL Servers databases, Microsoft Server OS, Linux, and Unix
Lead regular meetings for requirement with business stakeholders and SMEs Gather and document business/technical requirements for all aspects of projects
Testing applications and updates in sandbox environment for deployment
Initiate, oversee and monitor projects for internal and external stakeholders
Onboarding and access configuration for new employees
NETWORK / IT ANALYST
Shaw Cable Systems: Calgary, April 2017 - October 2019
Monitored and supported the production video network as well as the Strategic Back Office operations
Tracked and reported on all technical and procedural incidents
Usage of Apache Spark
Operated troubleshooting applications and Network systems over the telephone and via email with clients
Provided support to employees for all Microsoft related applications
Worked on Linux and Unix servers
Identify and coordinate organizational change needs
Followed the company’s Incident Management process & created companywide communications.
Developed and implemented knowledge base articles and documentation for Call Handling / Access Provisioning
Registering new devices onto the domain locally and remotely, creating DNS records
Develop and execute test plans to ensure the project delivers on the requirements and is
compliant with audit needs Responded to critical incidents for break fix
Received distinction with peers for having completed the most tickets consistently while ensuring proper recording and closure of all issues
SERVICE DESK ANALYST / DESKSIDE SUPPORT
Metafore Solutions / Cenovus - Calgary, AB - November 2011 - October 2016
•Diagnosed and repaired computer systems and software with various issues for Western Canada
•Repaired systems and software problems/ reimaged PC’s in person with corporate clients
•Performed regular troubleshooting processes over the phone and via email with clients
•Worked with Cenovus oil and gas applications and operated ServiceNow ticketing system
•Maintained tickets and followed through on logged tickets
•Installed and setup VOIP Cisco Phones, Printers, and Blackberry devices
Received distinction with peers for having top tier quality assurance scores consistently
Education
Comptia Network +
December 2021
Comptia Security +
December 2023
Computer Science BSc
Thompson Rivers University - Kamloops, BC September 2001 to June 2005
Skills and Proficiencies
©
Mac OS (5 Years)
Mac OSX (5 Years)
Linux/Unix (10 Years)
Windows XP (10 Years)
Windows Vista (10 Years)
Windows 7 (10 Years)
Windows 8 (5 Years)
Windows 10 (5 Years)
Windows 11
Windows Server 2008
Windows Server 2011
Mobile OS (10 Years)
Linux/Unix (5 Years)
DNS (10 Years)
DHCP (10 Years)
Print Servers (5 Years)
Print Manager (5 Years)
Active Directory (10 Years)
Azure AD (3 Years)
SCCM (5 Years)
Sharepoint (5 Years)
Powershell (5 Years)
VMWare (5 Years)
Hyper-V (5 Years)
SQL (5 Years)
Adobe
Photoshop (5 Years)
Service Now (10 Years)
ECM (5 Years)
SAP (5 Years)
Oracle (5 Years)
Citrix (5 Years)
VPN Software (10 Years)
JDE (5 Years)
Service Now (5 Years)
Terminal (10 Years)
VOIP (10 Years)
SAP (5 Years)
Maximo (5 Years)
Microsoft Office (10 Years)
Office 365 (5 Years)
Teams / Skype for Business (5 Years)
Cisco Webex (5 Years)
Cisco Meraki (5 Years)
Troubleshooting (10 Years)
PC Hardware (10+ years)
Tech Support (10+ Years)
Networking (10 Years)
Incident Response and Break Fix (5 Years)
Mobile Device Management (5 Years
Contact this candidate