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Customer Service Representative

Location:
Rancho Cucamonga, CA
Posted:
March 04, 2024

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Resume:

Christopher Yeh

ad3339@r.postjobfree.com

909-***-****

Objective: To find a Logistic Specialist/Order Processor position where I can grow with the company.

EMPLOYMENT HISTORY

Position: Customer Service Representative/Inside sales – Full time

Durofix Inc – Rancho Cucamonga, CA

March 3rd, 2022 – Present

Supervisor: Steve Hu

-Processing daily orders from Amazon, Ebay, Walmart, using each of their own seller websites.

-Printing out shipping labels using ShipStation. (UPS, FedEx, USPS)

-Responding and handling all customer messages, cases, and claims on multiple platforms on a daily basis.

-Daily updating and management of TPMS RGA excel log, including refunds, exchanges, replacements.

-Entering of TPMS returns into our ERP system (Oracle).

-Creation of FBA shipments in Amazon Seller Central – including creating SKU labels, carton labels, and shipment labels.

-Creation of material and transfer forms in ERP in regard to FBA shipments and Live Inventory.

-ERP daily order uploads into Oracle ERP system for all channels: Amazon, Ebay, Walmart, Durofix, Shopify tools, MORE-sensor.

-Daily after sale, tech support, phone calls, customer support.

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Position: Shipping & Receiving Coordinator

Continent Solution Systems – Ontario, CA

January 18th, 2021 – March 2nd, 2022

Supervisor: Carol Lee

-Manage hundreds of shipping containers of merchandise that are unloaded at our warehouse.

-Receiving, processing orders directly from email, shipping orders from our total warehouse inventory encompassing all shipping containers.

-Effectively handling day-to-day logistics operations, mainly handling my assigned vendor accounts that deal directly with Amazon and other customers.

-Creating BOL’s for all TL/LTL shipments.

-Printing packing lists and invoices for all shipments/ shipping containers for my assigned accounts.

-Works directly with warehouse to make sure shipments are picked up on time by trucking.

-Managing shipping containers at other warehouses in separate locations.

-Ocean Freight – entering pre-alerts, opening initial filings, debit notes, credit notes, ISF filings.

Position: Logistic Specialist – Full time

Faro Logistics Solutions – Rancho Cucamonga, CA

October 2019 – March 2020

Supervisor: Kimmy Khin

• Mainly handled Amazon, Walmart, Target vendor accounts using proper SOP’s.

• Receiving, downloading, and processing incoming orders from emails and main operating system (Accellos).

• Using the proper vendor website: enter purchase orders, create shipments, routing requests, map out # of cartons, print packing lists, print out all appropriate labels (UCC, UPS, FEDEX, ONTRAC), acquire the necessary carrier (LTL or TL) information for each shipment.

• Creating BOL’s for all TL/LTL shipments with the correct carrier information/SCAC code.

• Schedule shipment and transportation arrangement; create ASN’s, creating Load sheets for shipping.

• Following up on each shipment in the warehouse including missed pick-ups, making sure each shipment is picked up by the assigned carrier before the cancel date.

• Effectively handling day-to-day logistics operations, mainly handling my assigned vendor accounts.

Position: Logistic Specialist - Full time

Carryland Co. - Industry, CA

November 2018 – October 2019

• Currently in charge of inputting purchase order information into system for multiple vendors.

• Routing and requesting routing for shipments for vendors (TL & LTL) with multiple trucking companies.

• Making sure shipments are arranged for loading and pickup on the requested ship dates/time from vendors, follow up on shipments that missed pick up dates.

• Creating BOL’s for all TL/LTL shipments with the correct carrier information/SCAC code.

• Printing packing lists and invoices for certain outgoing shipments through our network system.

• Printing shipping labels for certain TL/LTL shipments as well as using the UPS Worldship System and Fedex Ship Manager

Skills/Knowledge: Logistics, shipping, receiving, customer service, EDI, Bilingual (English & Chinese), Microsoft word, Microsoft excel, Outlook Express, True Commerce System, UPS worldship, Fedex Ship Manager, E-Freight Technology.

Micro World Corporation

Position: Logistic Specialist – Full time

Logistics/Shipping Department:

(Employee: May 14th, 2018 – Oct 17th, 2018) Temporary Assignment

Supervisor: Mark Goh

Functions and Duties:

-Download and process incoming orders from various different sources including EDI

-- Create Shipping Label/Bill of Lading for small parcel and LTL truckload shipments (UPS, FedEx, USPS and other common motor carriers)

-Schedule shipment and transportation arrangement; create ASN turnaround Quote shipping rates on regular basis to ensure best economical shipping method.

-Review and follow strict policies and procedures within Vendor Compliance Guidelines

-Maintain positive customer and carrier relations

-Consolidate and summarize shipment requirement of Customers' requests

-Effectively handling day-to-day logistics operations

Position: Accountant Assistant/ Clerk

ALBERT J. YEH, C.P.A Accounting Office

2005 –present (3-4 Hours per week)

Client Relationship Management

Communicated status of filings and inquiries to clients.

Identified documents needed from clients and facilitated their collection.

Payroll Processing

Entered all required information into payroll system for all clients.

Communicated status to all clients.

General Accounting

General data entry.

Created work papers (spreadsheets, Word templates) for clients.

Proficient with: Microsoft office, Microsoft Word, Microsoft Excel, PowerPoint

Aquapillar Shoes

Warehouse Associate – Full time

(Employee: September 2017 – May 2018)

Job duties:

-Restock inventory, manage warehouse, rearrange inventory, scanning and keeping records of inventory, managing purchase orders, and preparing customer purchase order shipments.

-Creating and Printing shipping labels using FedEx Ship Manager and UPS Worldship System.

EDUCATION

California State University, San Bernardino 2011 – 2014

Major: Kinesiology

Concentration: Exercise Science

Graduated in 2014 with Degree of Bachelor of Science, Kinesiology, Exercise Science

Mainly focused/Studied: Occupational Therapy, Exercise Physiology, Motor Development, Motor Control & Skills, Nutrition for exercise and sport, Fitness Testing, Biomechanics, Rehabilitation



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