Erika Quezada

714-***-**** **** W. St Andrew Pl, Santa Ana, 92704, US ad332v@r.postjobfree.com

SKILLS

Critical thinking and problem

solving

Customer Service

Communication

Ability to Multitask

Ability to Work in a Team

Communication Skills

Ability to Work Under Pressure

Fast Learner

Leadership and Teamwork

Flexibility and Adaptability

L ANGUAGES

Spanish

PROFILE

High-energy Guest Service Agent focused on promoting customer satisfaction through exceptional service and maintaining outstanding guest accommodations. Consistently deliver first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty.

EMPLOYMENT H I S TORY

Guest Services at Burke Williams, Mission Viejo

January 2022 — Present

Lead and inspire the team to go above and beyond to transform their guests’ days Create and foster an environment of open communication. Motivate and mentor the team to achieve all business goals. Reward individuals and teams for high performance and develop strategies to address areas of opportunity.

Uphold and manage brand standards for presentation and cleanliness with employees and throughout the spa Monitor and maintain excellent service levels across all departments . Develop and implement innovative ways to inspire and motivate teams through incentives, parties, complimentary products or services, and more Lead training and sales classes along with one-on-one mentoring and coaching.

Create training programs as necessary, design new ways to develop and coach teams. Engage with guests personally, building relationships and rapport and creating memorable experiences to transform their days.

Coach team members in-the-moment to ensure that the elevated Burke Williams customer service is delivered at every turn.

Code Enforcement Officer at 4Leaf Incorporated, Newport Beach August 2023 — Present

Current Contract Code Enforcement Officer providing Code Enforcement Services for the City of Orange, City of Tustin, and City of Fontana. Partner with the Health Department to combat illegal food vending activities. Issue Notice of violations and take photos of illegal food vending establishments. Assist the Health Department with confiscating food perishable items and properly discard. Prepare daily activity log and photos to provide to Code Enforcement Manager. Make contact with illegal vendors and provide applications and informational packets to legalize their vending activity.

Write daily reports and submit to Code Enforcement Manager. Patrol City in a company issued vehicles in search for unpermitted vending activity. EDUCATION

Santa Ana College

September 1998 — January 2001

I took criminal justice courses to pursue career in law enforcement and also general education courses to transfer to a four year college.

PC 832 Laws Of Arrest Certificate at Golden West College, Huntington Beach

September 2023 — September 2023

I completed and obtained my PC 832 Laws of Arrest Certification to pursue my career in Code Enforcement.

Advance Code Enforcement Officer Certification at Santiago Canyon College, Orange

October 2023 — October 2023

I completed and obtained my advance Code Enforcement Officer Certification to pursue my career in Code Enforcement and expand my knowledge. REFERENCES

Ryan Edwards

Director of Sales at Keller Williams

714-***-****

Oscar Verduzco

City of Santa Ana Code Enforcement

626-***-****

Violet Cagnin

Burke Williams Manager

949-***-****

HOBBIES

I love going to the gym.

Spending quality time with

family and friends.

Attending church with family on

the weekends.

COURSES

PC 832 Laws of Arrest Certificate at Golden West College September 2023 — September 2023

Advance Code Enforcement Officer Certificate at Santiago Canyon College October 2023 — October 2023

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