Customer Service Representative

AS Ava Rhinelander, Stauter WI ***** 715-***-****

**********@*****.***

WEBSITES,

PORTFOLIOS,

PROFILES

PROFESSIONAL

SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

SKILLS Policy Enforcement

Motivational Interviewing

Client supervision

Computer Skills

Trained in defensive

tactics

Intake procedures

Strong investigation

skills

Customer Service

Teamwork and

Collaboration

Organizational Skills

Microsoft Office

Calm Under Pressure

WORK HISTORY PROBATION AND PAROLE AGENT 05/2023 to CURRENT Wisconsin Department Of Corrections Rhinelander, WI Coordinated and worked closely with law enforcement, social service agencies, and mental health providers. Reduced recidivism rates by providing appropriate

resources and guidance to help clients successfully reintegrate into society.

Oversaw activities to monitor client compliance with conditions of supervision.

Maintained detailed case files and documented all

interactions with clients to ensure accurate

recordkeeping.

Counseled over 50 clients on problem-solving and crisis www.linkedin.com/in/ava-stauter-149232225

resolution to develop strategies for goal attainment. SECURITY OFFICER AND DISPATCHER 08/2021 to 05/2023 Northeast Wisconsin Technical College Green Bay, WI Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Coordinated with other departments to enhance cross- functional collaboration for improved overall security strategy implementation.

Examined doors, windows and gates to verify security. Issued access cards to authorized personnel to monitor access points.

Responded quickly to emergency situations to assess and deflect issues.

PROBATION AND PAROLE AGENT INTERNSHIP 01/2023 to 04/2023 Wisconsin Department Of Corrections De Pere, WI

Completed criminal risk assessments to determine level of supervision suited for each client, using algorithms to determine risks.

Performed regular home visits to assess living

conditions and provide support in maintaining a stable environment.

Developed case reports detailing the client's history and likelihood of committing another crime.

Coordinated and worked closely with law enforcement, social service agencies, and mental health providers. CASHIER 06/2020 to 07/2021

Hobby Lobby Rhinelander, WI

Demonstrated product features, answered questions and redirected objections to highlight positive aspects. Learned duties for various positions and provided

backup at key times.

Assisted customers with returns, refunds and resolving transaction issues.

Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Developed rapport with regular customers, offering personalized service that fostered brand loyalty.

Lifted up to 50 pounds at once.

DIETARY AIDE 05/2019 to 06/2020

Rennes Health And Rehab Rhinelander, WI

Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation. Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.

Upheld efficiency of meal services by pre-setting

tables before patients arrived.

EDUCATION Associate Degree Justice And Community Advocacy 05/2023 Northeast Wisconsin Technical College, Green Bay, WI Honor Roll

3.8 GPA

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