LEAD SAFETY ENFORCEMENT OFFICER

Signature Health Jul 2021 - Present

DIRECT SUPPORT PROFESSIONAL

Your Every Needs Residential Mar 2020 - Present

SECURITY GUARD

Allied University Protection Services May 2019 - Apr 2020 RESIDENTIAL CUSTOMER SERVICE REPRESENTATIVE

Asurion, Walton Hills, Ohio / May 2019 - Mar 2020

EXPERIENCE

Appointed to oversee the preservation of all Signature Health occupants, property, and assets.

•

Develop policy/ procedures/ training topics and educate agency staff.

•

Established a protocol that increased the monitoring of high risk clients which minimized aggressive behavior.

•

Oversee safety checks/ assessments/ inspections and take corrective action.

•

Examine information and single out key components to achieve the best solution for crisis situations.

•

Mitigation of safety/security risks that could affect day-to-day operations.

•

Respond quickly and responsibly to potentially dangerous and life-threatening situations to administer de-escalation or escalation levels of force.

•

Providing direct care and support to individuals with developmental disabilities Supervising, teaching and assisting individuals in all aspects of his/her life.

•

Completing various household tasks including meal preparation and maintaining a clean and safe living environment.

•

• Providing personal care assistance.

Security Officers Monitor live camera footage for asset protection activity Conducted basic foot patrols (Roves) of property and surveillance to identify suspicious activity Conducted personal entry check utilizing metal detecting wand of patrons for safety and security Monitor metal detectors for unauthorized weapons detection Actively observe and report out on incidents occurring on location.

•

Set up cellular telephone systems in client's homes for Verizon insurance claims Troubleshoot technical issues for our customers personal devices; evaluate concerns and issues, identify and deploy solutions, and help customers with

•

ad32yx@r.postjobfree.com

216-***-****

Bedford Heights, Ohio, 44146

CUYAHOGA COMMUNITY

COLLEGE

Parma, Ohio

Private Security Academy, Ohio

Peace Officer Training

Commission (OPOTC) First Aid,

CPR FEMA- National Incident

Management System (NIMS)

FEMA – Incident Command

System (ICS) (Jan 2011)

CUYAHOGA COMMUNITY

COLLEGE

911 Telecommunications

EDUCATION

Ohio Peace Officer Training

Academy 124-Hour

Ohio Peace Officer Training

Academy 20-Hour Firearm

Public Safety Communications

Emergency Medical Dispatch

FEMA ICS-100

OSHA 10

FEMA NIMS

First Aid/ CPR

CERTIFICATIONS

J A M E S L O W E R Y

CUSTOMER SERVICE REPRESENTATIVE I

Spectrum, Garfield Heights, Ohio / Nov 2018 - May 2019 DISPATCHER

Heights Hillcrest Communications Center, Cleveland Heights, Ohio / Jun 2018 - Nov 2018

PAR DISTRIBUTION TECHNICIAN

University Hospitals, Cleveland, Ohio / Mar 2017 - Jun 2018 SALES ASSOCIATE

Wal-Mart, South Euclid, Ohio / Jun 2015 - Aug 2016 troubleshooting steps Utilize call center technology to input, track, and report customer issues.

Troubleshoot customer issues involving internet and cable systems Communicate company policies and procedures to customers.

•

Five city area) Responded in a calm and composed manner to emergency calls and non-emergency calls utilizing administrative skills Transmitted accurate and timely information to Police Officers for procedural measures in the five assigned cities Provided over the phone medical assistance to callers who are waiting for ambulatory services.

•

Served as the primary customer service liaison between Material Distribution and assigned hospital nursing units regarding supplies and materials Maintained overall inventory and replenishment of supplies at assigned hospital areas.

•

Provided outstanding customer service that enhanced the overall shopping experience Responded to customer inquiries regarding products, pricing and policies Ensured that the selling floor was well stocked and organized with merchandise.

•

References available upon request

REFERENCES

Contact this candidate