& 330-***-****

* **** **********, *****, ** (US)

ge ad32xm@r.postjobfree.com

Professional Summary

Diplomatic customer service professional experienced in defining and

analyzing customer requests to resolve issues. Accurate in documenting

customer concems and dedicated to maintaining deep knowledge of products

and promotions. Confident communicator recognized for consistently receiving

excellent customer feedback. Proven history of helping modernize offices while

maintaining customer relationships and managing a team.

Experience

Customer Service Representative, MIDDLEFIELD PALLET. Middlefield, OH

January. 2023 - Present

* Reviewed customer accounts to ensure accuracy of billing information and

payment terms. Answered questions from customers regarding their billing

or payment status. Researched discrepancies between invoices.

+ Received and entered orders into computer system accurately. Verified

customer information. Processed returns and exchanges promptly and

efficiently. Resolved customer complaints regarding orders or billing issues.

Responded to emails and phone calls from customers regarding order

inquiries. Communicated with vendors to ensure timely delivery of products

Generated invoices for each order placed by customers. Updated pricing

information in the company's online store when necessary. Coordinated with

warehouse staff to ensure timely delivery of products. Reconciled

intercompany balances and eliminated differences in a timely manner.

Reviewed invoices for accuracy and completeness prior to payment

processing.

Manager on Duty, WEST FARMINGTON FABRICS. West Farmington, OH

August. 2018 - July. 2021

+ Monitored staff performance and provided feedback to ensure quality

customer service. Assigned tasks to employees and monitored progress of

projects. Ensured compliance with safety regulations, company policies, and

procedures,

Education

Online

GED, Studying for GED, Present

Achievements

* Confident communicator recognized for consistently receiving excellent

customer feedback

MAHALA MILLER

Skills

Customer Service Specialist

‘Accounting

Accounts receivable

Billing

Order Entry

Languages

English

Contact this candidate