Customer service professional with over *

years spent committing to providing high-

quality service, with added experience in data

entry, telecommunication, and sales.

PROFESSIONAL SUMMARY

SKILLS & PROFICIENCIES

Client/Customer Service and Relationship

Building Data management

Research, Critical Thinking, and Problem-

Solve

Communication: Verbal, Written,

Telecommunication, and Listening

Conflict Resolution

Email and spreadsheet software, word

processing, filing, and printing

Financial Agent

Since 2017

Notary Loan Signing Agent

Since 2021

–American Association of Notaries

LICENSES & CERTIFICATIONS

Meet with clients; explain documentation, forms, and loan documents as they sign in my presence

Provide extensive customer service and market my services to existing & prospective customers.

Ensure all lender requirements are met by conducting quality checks on loan documentation submitted.

Conduct closing consistent with the legal and ethical standards contained in the laws and rules promulgated by the state in which certified. Maintained availability and flexibility so as to meet the needs of all people, whether it is in their office, public location, or home Answered incoming calls and made outbound calls.

Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of necessary forms. Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.

Troubleshot and resolved incoming shipment errors that associates and management encountered

Corrected inventory issues, such as printing ASIN barcodes, locating shipment label and PO numbers, and receiving items into the system through the use of Amazon's fulfillment center research system.

Regularly audited cages and products to ensure quality and correct inventory, reducing customer defects and increasing customer satisfaction. Assisted in creating and reinforcing an inviting and safe education environment for students including, but not limited to, age-appropriate enrichment, creative arts, and recreational activities

Worked with groups of children with diverse abilities and needs and ensure safety and well-being of students

Worked cooperatively to coordinate programs and activities for field trips and other full-day events

Communicated and worked cooperatively with the campus administration and staff to identify community and student needs, provide consistency with campus climate and procedures, and ensure the proper use of building materials and equipment

Assisted in maintaining efficient and accurate student and staff records including financial, attendance, medical and discipline records with extreme discretion, in a timely manner, and in compliance with all confidentiality requirements Work with prospective students and collaborate to facilitate aspects of the recruitment and enrollment process.

Answered incoming calls and made outbound calls.

Notary Agent

American Association of Notaries

Jan 2021 - Present

Financial Agent

Apr 2013 - Present

Fulfillment Associate, IB Problem Solve

Amazon

Aug 2017 - May 2022

Group Leader/Assistant Site Coordinator

Fort Bend Extended Day

Oct 2016- Jul 2022

WORK EXPERIENCE

Houston Community College

Theresa Crawford Perkins (TCP) Beauty and

Barber College

Lawrence E Elkins High School

EDUCATIONAL BACKGROUND

Missouri City, TX

832-***-****

ad32w1@r.postjobfree.com

KIARA BROWN

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