Experience

Senior Technical Support Engineer (***8-Till Present)

Company: M/S Sharad Bahuguna Enterprises

Strong understanding of ITIL V4 Service Management best practices with an emphasis on incident, problem, change and Service Level Management

Enterprise-wide Access Control and Surveillance System for ONGC Installations in Dehradun, India System Integration.

Support, Troubleshooting, Software Installation, Network Connectivity, Remote Assistance, Client Meetings, Asset Verification, Bill Preparation and Documentations.

Experience in Azure Virtual Networks, Network Security groups, DNS, Traffic Manager, Load Balancing and Availability Sets.

Azure Resource Manager template management

Experience in on premise to Azure Platform Administrator using ADF, AzCopy.

Experience in Azure storage accounts such as Blob, Data lake, Flat files etc.

Migrate Linux servers under the AD/IPA based authentication and implement the sudo access across the users.

Experience in server configuration and server build activities.

Experience in NFS/SFTP and storage devices.

Experience in on primes to cloud migration.

IT Desktop Engineer (2017-2018)

Company: Wipro Technologies

On-Site Support: Experience in providing On Site Infrastructure Support to the customer.

Off Site Support: Experience in providing remote support to the customers.

Experience in software installations, network management and its implementation.

Experience in Asset verifications and documentations.

Documentation: Management, development, and documentation of process and procedures for operational management.

Technical Support Executive (2016- 2017)

Company: Bull Technology PVT.LTD

Remote support, troubleshooting customer support.

Addressing user tickets regarding hardware, software and networking

Guiding customers through installing applications and computer peripherals.

Understanding the problems and queries and providing the best solutions.

Adherence to company’s guideline and policies whilst maintaining the best deliverables to the customers.

Personal Details:

Address: H. No. 598, Anand Vihar, Dharampur Dehradun, 248001

Contact No.: 963-***-****

Email-Gaurav.bahuguna507 @gmail.com

Profile:

A well-trained and highly organized IT Support Engineer with more than 5+ years of experience providing high-quality customer service and satisfaction at or above company standards. Experience in providing IT infrastructure services in an IT organization.

Technical Skills:

OS Expertise: Windows, Mac-OS, Linux

Content Collaboration Tool:

SharePoint

Ticketing Tools: Service-Now

Software Installations, Remote Support, System Administrator,

Azure Administrator.

Reporting Skills:

MS Excel

Service Now

Gaurav Bahuguna

Education

BSC IT HNBGU Central University (2013-2016)

Completed Graduation in Bachelor of Science Information Technology with aggregate of 70%.

Senior Secondary Education (2012-2013)

Completed regular education from ISC Board.

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