Baton rouge, LA *****

225-***-****

ad32vo@r.postjobfree.com

CUSTOMER SERVICE REP

BRIAUN

THIGPEN

Friendly Customer Service Representative ready to resolve any problem! Familiar with troubleshooting technical issues and educating on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. SKILLS

Customer Service

Account Management

Service Recommendations

Technical Troubleshooting

Escalation Management

Dispatching Service

EXPERIENCE

EDUCATION

March 2022-Current

January 2022-March 2023

February 2021-January 2022

Call Center Customer Service Representative

Progressive-Remote

• Met quality and service standards when responding to requests

• Updated CRM system with call information and interaction details for future reference

• Improved job knowledge with continuous training and expert use of available knowledge bases

• Assisted customers with troubleshooting and resolving technical issues

*Instilled calm in customers, managing escalations and transfers with utmost professionalism

Remote Customer Service Rep

Alorica Jackson, Mississippi

* Built trusting relationship with customers to better understand needs

• Collaborated with colleagues and co-workers to deliver quality customer experience.

*Enhanced customer satisfaction with fast, knowledgeable service.

• Managed customer calls efficiently in fast-paced call center environment

• Delivered fast and friendly service to handle questions and service complaints. Call Center Representative

Cash Cow Baton Rouge, Louisiana

• Took ownership over customer concems, following issues through to resolution

• Assessed customer needs and escalated calls to specific departments.

• Completed high volume of inbound and outbound calls within deadlines

• Answered incoming calls, chat messages and email communications to handle product concerns.

• Handled caller needs for sales, service and account problems.

* Awarded Most Hardworking in clasroom

• Continuing education in Business Management after graduation Associate in Science (AS) -veterinary medicine

Louisiana State University, Baton Rouge, La

* Volunteered at Helouin veterinary hospital

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