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Resume:
Nicole Hommel
Middletown, PA *****
ad32un@r.postjobfree.com
• Hardworking
• Reliable
• People Person
• Punctual
• Fast/Quick Learner
• Organized
• Multi-Tasker
Authorized to work in the US for any employer
Work Experience
Picker/Packer/Shipper
Aero Performance - Middletown, PA
November 2023 to January 2024
Grabbed invoice orders from a specific station, then went to the specified aisle to pick item from invoice and placed in container, then gave to puller to scan items, then container went to packaging tables. Measure all the items to see the smallest box all the items can fit into. We wanted the least amount of packages along with the smallest. Then put the filler paper in, along with the items. (Cans with liquids needed to be properly wrapped along with any liquids tapped and placed into a plastic bag to reduce chances of leaking.) Then the proper sticker labels would be needed to be placed on outside of box.
(Hazardous needed the hazardous label on opposite sides in middle with arrows on the other sides.) I would also help the Receiving Department when they would receive product that needed labeled and then would restock the shelves with the new product. Preloader/Driver Helper
UPS - Harrisburg, PA
October 2023 to November 2023
• Pick/sort the correct packages off of the conveyor system.
• Take correct packages to assigned UPS truck.
• Organize the packages by a specific order in the back of the truck.
• Help driver make package delivers on one side of the road, as the driver delivers on their side of the road within a certain amount of time.
Customer Service Representative
E-Z PASS - Harrisburg, PA
November 2022 to October 2023
• Took inbound calls for the accounts that had an outstanding balance in unpaid tolls and were either losing their registration, or it had already been suspended due to being unpaid.
• Created Exel spreadsheets of the tolls due, to give their totals, and ways to take care of it. Whether by paying in full at the discounted cash rate or verifying an E Z Pass account and paying at that discounted rate, or through signing a contract and agreeing to a payment plan.
• E-mailed or sent payment agreements through USPS.
• Made outbound calls to return the voicemails of customers who have opted to leave a voicemail for a callback due to the high call volume.
• Received signed payment agreements via E-mail or USPS and noted the accounts, took the initial payment if it was enclosed in the returned agreement.
• E-mailed receipts of payment and acceptance letters. Medical Billing Customer Service Representative
Penn Credit Corporation - Harrisburg, PA
August 2021 to October 2022
• Handled medical billing for 3 different companies: hospitals and physician offices.
• Handled billing insurance, and reading EOBs and deciphering to see if it was billed correctly.
• Getting the codes corrected through the physicians office as needed as well. Front Desk Receptionist
Penn Rehabilitation Associates - Harrisburg, PA
September 2019 to July 2021
• Handled phone calls from patients.
• Scheduled patients
• Verified insurance
• Took patients to the room the Dr would see them in.
• Cleaned the office at the end of the day.
Driver/subcontractor
Drury's Construction - Duncannon, PA
February 2017 to August 2019
Drove the boss to each job.
Helped with:
• Siding
• Flooring
• Dry wall
• Interior/Exterior Painting
• Carpeting
• Construction
• Carpentry
Home Health Aide
Angels On Call - Harrisburg, PA
March 2015 to August 2016
I took care of the elderly as well as some with disabilities.
• Cooked
• Cleaned
• Ean them on errands: grocery store, pharmacy, thrift stores etc.
• Assisted with showering, getting dressed, hygiene.
• Reminded them to take their medication.
1:3 aide
UCP of Central PA - Harrisburg, PA
April 2013 to July 2014
Helped 3 individuals with disabilities learn daily activities/tasks at a day program. Landscaper/Laborer
Kings Landscaping - Duncannon, PA
April 2009 to March 2013
• Cutting Grass
• Edging
• Tree Trimming
• Bush Trimming
• Mulching
• Planting Flowers
• Dug out grassy areas, to create areas for gardens Education
GED
Harrisburg Area Community College-Harrisburg - Harrisburg, PA June 2011 to July 2011
Skills
• Microsoft Office (4 years)
• Healthcare
• Microsoft Word (10+ years)
• Driving Experience (10+ years)
• Disabilities experience
• Elderly experience (5 years)
• Office Experience (3 years)
• Computer Skills (10+ years)
• Microsoft Powerpoint
• Excel (2 years)
• Customer Service (3 years)
• Microsoft Outlook
• Home Care (5 years)
• Caregiving (5 years)
• Developmental Disabilities Experience
• Senior Care (5 years)
• Medical Billing
• Patient Care (5 years)
• Medical Records
• Medical Scheduling (1 year)
• Medical Office Experience (1 year)
• Medical Terminology
• Epic
• Office Management
• Landscape Maintenance (4 years)
• Clerical Experience
• Packaging
Certifications and Licenses
Drivers License
Assessments
Medical billing — Completed
October 2023
Understanding the procedures and forms used for medical billing Full results: Completed
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Protecting patient privacy — Proficient
October 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Attention to detail — Proficient
October 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
October 2023
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
October 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
October 2023
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Proficient October 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient
October 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Mechanical knowledge — Proficient
October 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Home health aide skills — Proficient
April 2020
Providing care to patients in a home setting
Full results: Proficient
Early childhood development — Proficient
October 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Warehouse safety — Proficient
October 2023
Using safe practices in a warehouse setting
Full results: Proficient
Scheduling — Proficient
October 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References Available Upon Request
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