DM

DICKSON MUYAMBI

ad32tt@r.postjobfree.com 647-***-**** Toronto, ON M3M2Y1

Summary

Cooperative Forklift Operator with three years of experience lifting and carrying heavy loads using warehouse

equipment. Qualified to operate various classes of forklifts and practiced in wide range of heavy equipment. Talented

problem-solver with strong ethics, integrity and relationship-building abilities.

Organized Imports and exports codinator experienced in safely moving materials in high-volume warehouse

environments. Strong knowledge of inventory management as well as shipping and receiving procedures. Ambitious and

hardworking with drive to deliver top-quality results.

Talented Ground operations incharge with over ten years in warehouse environments successful at working quickly in

fast-paced, demanding settings. Efficient team player and problem-solver. Possessing top communication and conflict

resolution skills.

Observant warehouse operations support senior officer working for Dhl experience supporting material and inventory

operations. Practiced in securing large loads to minimize damage. Physically fit and reliable with superior work ethic and

commitment to supporting team needs. Trained in warehouse operations and safety.

Skills

Customer Service-Oriented Warehouse Management Systems

Maintenance and Repair Materials Handling

Warehouse Management Shipping and Receiving

Heavy Equipment Operation Heavy Equipment Operations

Lift Equipment Operation Problem-Solving

General Laborer Forklift Operator Certification

Manufacturing and Warehouse Procedures Warehouse Best Practices

Business Ethics Warehouse Operations

Warehouse Picking Teamwork and Collaboration

Certified Forklift Operator Business Problem Solutions

Materials Movement Forklift Operation

Loading and Unloading Shipping Operations

Incident Reporting First Aid Certified

Inventory Control CPR Training

Inventory Staging Safety Awareness

Storage and Organization

Experience

Amaze Training school Mississauga Moved freight, stock and other materials to and from storage and

Mississauga, ON production areas and loading docks.

Forklift Operator Refresher Trainee Maneuvered forklift over and around loaded pallets, boxes and other

07/2023 - Current materials.

Maintained current forklift training and certification as required by

company policies.

Communicated with supervisor and other warehouse staff to coordinate

work.

Unloaded incoming items from trucks and rail cars and transported

materials to staging area.

Inspected lifts before use to prevent damage to goods.

Transported material to correct locations and documented inventory

changes.

Packaged, labeled and tagged goods before transfer.

Used handheld scanners for warehouse management system compliance.

Checked shipments for damaged or incorrect items.

Reported safety and quality issues to management.

Tied and secured loads to prevent shifting or damage to items.

Operated power material handling equipment to accurately select and

palletize loads.

Prepared finished stock for shipment by identifying, pulling and packing

product.

Maintained yard appearance, keeping ground clean and clear.

Tracked materials moved for stocking purposes and to complete logs for

management.

Loaded, unloaded, transported and stacked materials through careful

operation of various warehouse equipment.

Relocated goods from dock area to appropriate storage locations.

Secured loads on pallets to minimize damage and worker injuries.

Communicated with team members to coordinate efficient and accurate

movements.

Drove gasoline- or electric-powered vehicles to transport materials

between loading, processing and storage areas.

Moved levers or controls of lifting devices to load, unload or stack material.

Positioned lifting devices around loaded pallets, skids and boxes to secure

materials for transport to designated areas.

Visually assessed materials for conformance to quality standards and

shipping orders, removing nonconforming products and reporting for

further action.

Weighed materials or products to record data on tags or labels.

Employed hand signals to communicate effectively with coworkers

operating transport vehicles and direct movements from floor.

Accurately measured and recorded product weight, dimensions or other

production data for use in tag and label creation.

Signaled workers to discharge, dump or level materials.

Followed safe practices to mix and apply chemicals.

Followed maps and GPS systems to promptly complete tasks.

Food FOR Soul Foundation (NGO) Followed directions from supervisors and completed tasks within

ENTEBBE City appropriate timeframe.

Foundation Programs Manager(Chief Offered support and assistance to community members.

Volunteer Land Helped with prep, set up, and breakdown of community and public events.

07/2019 - Current

Assisted with and organized programs, events, and activities to drive

outreach initiatives.

Collaborated with others by contributing time, effort and talent to advance

needs or further missions.

Established and maintained relationships with fellow volunteers and

organizational stakeholders.

Greeted guests and offered assistance in finding specific departments or

personnel.

Helped organize and implement programs and projects to aid community

and individuals.

Resolved complaints or issues using strong customer service and

engagement skills.

Cultivated relationships and maintained regular communication with

nonprofit agencies, schools, and social service agencies to solicit

community needs.

Engaged with stakeholders and community members and answered

questions regarding volunteer programs.

Identified key partnership opportunities and market segments to properly

coordinate volunteer efforts.

Developed and implemented fundraising approaches to raise money for

cause.

Built partnerships with related organizations to develop support and gain

greater attention for important issues.

Developed appropriate treatment plans focusing on each individual's

needs.

Guided clients through transition to independent living within community.

Gathered opinions and support from grassroots supporters to solidify

group position.

Engaged in crisis intervention procedures to prevent or facilitate

hospitalization.

Referred clients to substance abuse treatment programs and outpatient

dual diagnosis treatment programs.

Worked with law enforcement and local child advocacy centers to conduct

forensic interviews for abused children.

Prepared petitions, complaints and subpoenas for abuse cases presented in

court.

Diphia Fuels Gas station and warehouse Established operational guidelines and identified opportunities for

Entebb Uganda improvement.

Director of Operations Worked with management team to develop operational goals aligned with

12/2019 - 07/2023 business strategy.

Assessed and evaluated business procedures and implemented structure to

improve day-to-day operations.

Set goals and expectations for direct reports using performance review

process, holding staff accountable.

Analyzed data across variety of sources to identify trends, patterns and

areas of opportunity.

Recognized employees for demonstrating excellent service resulting in

increased company morale.

Developed and maintained client relationships to grow business and

improve account retention.

Communicated clear and consistent messages regarding departmental

goals to produce desired results.

Enhanced customer service and satisfaction through policy and procedural

changes.

Assessed reports and adjusted workflows to realign with targets.

Reviewed site and department performance to improve quality of services

and comply with regulatory requirements.

Oversaw personnel by commending or initiating promotions, transfers and

disciplinary measures.

Contributed to organizational strategic direction to improve products and

services.

Successfully improved employment turnover through creating incentive

and training programs.

Organized and oversaw work schedules of departmental managers.

Planned delivery routing, team workflows and promotional initiatives.

Delegated work to staff, setting priorities and goals.

Promoted products, increasing customer base and market share.

Provided leadership, insight and mentoring to newly hired employees to

supply knowledge of various company programs.

Prepared staff work schedules and assigned team members to specific

duties.

Used strong issue resolution and communication skills to cultivate and

strengthen lasting client relationships.

Used excellent verbal skills to engage customers in conversation and

effectively determine needs and requirements.

Implemented successful business strategies to increase revenue and target

new markets.

Formed and sustained strategic relationships with clients.

Monitored progress by establishing plans, budgets and measuring results.

Directed or coordinated financial or budget activities to fund operations

and maximize investments.

Reviewed financial statements and sales or activity reports to measure

productivity or goal achievement.

Monitored inventory levels and placed new orders for merchandise to keep

supply well-stocked.

Coordinated and directed activities of businesses or departments

concerning production, pricing and sales.

Completed thorough opening, closing and shift change functions to

maintain operational standards each day.

Mitigated business risks by working closely with staff members and

assessing performance.

Improved productivity initiatives, managing budgets and accounts,

coordinating itinerary and scheduling appointments.

Appraised inventory levels on frequent basis, ordering new merchandise to

keep quantities well-stocked.

Forecasted customer demand to set prices or credit terms for goods or

services.

Implemented campaigns and promotions to help with developing goods

and services.

Vivo Energy u..Shell Brand Entebb Completed thorough opening, closing and shift change functions to

Uganda maintain operational standards each day.

Gas Station Business Development Monitored inventory levels and placed new orders for merchandise to keep

Manager supply well-stocked.

09/2016 - 09/2018 Delegated work to staff, setting priorities and goals.

Prepared staff work schedules and assigned team members to specific

duties.

Appraised inventory levels on frequent basis, ordering new merchandise to

keep quantities well-stocked.

Reviewed financial statements and sales or activity reports to measure

productivity or goal achievement.

Used excellent verbal skills to engage customers in conversation and

effectively determine needs and requirements.

Provided leadership, insight and mentoring to newly hired employees to

supply knowledge of various company programs.

Used strong issue resolution and communication skills to cultivate and

strengthen lasting client relationships.

Formed and sustained strategic relationships with clients.

Monitored progress by establishing plans, budgets and measuring results.

Coordinated and directed activities of businesses or departments

concerning production, pricing and sales.

Mitigated business risks by working closely with staff members and

assessing performance.

Implemented successful business strategies to increase revenue and target

new markets.

Created effective business plans to focus strategic decisions on long-term

objectives.

Improved productivity initiatives, managing budgets and accounts,

coordinating itinerary and scheduling appointments.

Directed or coordinated financial or budget activities to fund operations

and maximize investments.

Forecasted customer demand to set prices or credit terms for goods or

services.

DHL Global Forwarding ug LTD Checked import and export documentation to determine cargo contents.

ENTEBBE Airport Branch Determined shipping methods and prepared bills of lading, invoices and

Import and Export Coordinator other shipping documents.

02/2004 - 12/2015 Inspected received items to reconcile against invoices to record shortages

and reject damaged goods.

Conducted inventories and updated database to reflect accurate cargo

information.

Estimated freight and postal rates to track shipment costs and weights.

Retrieved stored items and traced lost shipments, when necessary.

Directed cargo loading to monitor even distribution of weight.

Exceeded specific team goal by partnering with staff to share and

implement best practices.

Juggled shift duties, prioritizing immediate tasks to streamline operations.

Used scanners to track parcel information, condition or receipt.

Promoted high customer satisfaction by resolving problems with

knowledgeable and friendly service.

Understood and followed oral and written directions.

Worked successfully with diverse group of coworkers to accomplish goals

and address issues related to our products and services.

Demonstrated leadership by making improvements to work processes and

helping to train others.

Prioritized and organized tasks to efficiently accomplish service goals.

Identified needs of customers promptly and efficiently.

Planned and completed group projects, working smoothly with others.

Maintained updated knowledge through continuing education and

advanced training.

Assisted with customer requests and answered questions to improve

satisfaction.

Provided excellent service and attention to customers when face-to-face or

through phone conversations.

Education and Training

Bujaga High School Mbarara City

High School Diploma

02/1999

Bangwa Sec School Rukungyiri District

Associate of Arts in Uganda Certificate of Education

11/1997

Kampala College of Commerce And Advanced Studies Kampala City

Some College (No Degree) in Diploma In Imports And Exports Shipping And Warehouseoperation

Completed coursework in imports and and exports procedures

Major in warehouse management and stock taking

Loading,package,checking procedures and stora5of shipments in warehouse

Clearing and forwarding of good..incoming..exports and out going imports nomenclature.

Warehousing machinery handling

Major in stores management

Ranked in Top Second class upper Diploma Award

Entebbe Ground Handling Services Entebbe International Airport

Some College (No Degree) in IATA in Handling Dangerous Goods For Export

AITA Certificate in handling dangerous goods for exports on air means of shipping.

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