Shaquavia Ward

Customer Service

Atlanta, GA ****8

ad32t3@r.postjobfree.com

+1-404-***-****

As a customer service representative, I have the opportunity to connect with people from all walks of life and help them solve their problems. I love being able to listen to their concerns, empathize with their frustrations, and work with them to find the best possible solution. It's incredibly rewarding to see the relief and gratitude on a customer's face when their issue has been resolved. Overall, I love being a customer service representative because it allows me to make a positive impact on people's lives, while also developing valuable skills that will serve me well throughout my career. Authorized to work in the US for any employer

Work Experience

Technical Support Representative

Asurion

July 2020 to April 2022

Assisted customers with technical needs on their personal devices, and making sure the customer left with a resolved issue. Lastly, making tickets for their issues, and escalating the issue to a different department if needed

Customer Service Representative

UnitedHealth Group

August 2021 to January 2022

Took outbound calls for customers who needed assistance with their health insurance information and claims. Also, chatting with customers by responding to and resolving their issues through written responses

Customer Service Representative

Alorica

April 2020 to August 2021

Assisted members with issues and or concerns about certain products. Being proficient in multiple systems, such as Excel, Word, and PowerPoint

Education

High school diploma

Skills

• Technical Support

• Troubleshooting

• Help Desk

• Customer support (2 years)

• Software Troubleshooting

• IT Support

• Microsoft Windows

• Operating Systems

• Network Support

• Computer Networking

• Desktop Support

• Claims (Less than 1 year)

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