VALERIA OLEA

**** ****** ******* **, ** centro. CA

ad32t1@r.postjobfree.com

760-***-****

OBJECTIVE:

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. EDUCATION

Universidad del Valle de Mexico, Mexicali Baja California, Mexico.

● High School Diploma, graduated 2010

● 4 years of collage, universidad xochicalco

WORK EXPERIENCE:

Front DESK RECEPTIONIST – A & A LOGISTICS (2015-2016)

-Served visitors by greeting, welcoming and directing them appropriately.

-Maintained security by following procedures, monitoring logbook and issuing visitor badges.

-Notified company personnel of visitor arrival.

-Plan distribution of thretrips for the drivers.

-Maintain of all office supplies

-Answer phone and direct calls.

Customer SERVICE ASSISTANT, Rogar manufacturing (2016-2018)

-Managed large amounts of incoming phone calls .

-Identified and assess customers need to achieve satisfaction.

-Build sustainable relationships and trust with customer accounts through open and interactive communication.

-Provide accurate, valid and complete information by using the right methods / tools.

-Meet personal / customer service team sales targets and call handling quotes.

-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

-Keep records of customer interactions, process customer accounts and file documents.

-Follow communication procedures, guidelines and policies. Marketing, Minnigiants kids boutique / rose crest (2019 - 2022)

-Developing and implementing innovative marketing, communications, public relations and business plan.

-Managing the development of branding, packaging, advertising and marketing / sales collateral.

-Developing consumer promotions.

-Social media advertising and marketing tactics.

SKILL

Problem solving

● Public Speaking

● Customer Service Skills

● Team work Skills

● Client Relations

● Communication

● Multitask

● Bilingual

● Organization

● Empathy

References

Maritza Montoya

Human Resources ad32t1@r.postjobfree.com

760-***-****

Rebecca Ayon ICOE 442-***-****

Claudia Gutiérrez

Unión 760-***-****

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