Customer Service Representative
Resume:
TAYLOR
FORD
T
F
Bossier City, Louisiana *****,
********@*****.***
PROFESSIONAL SUMMARY
Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Stays on top of demands in fast-paced environments by effectively using slow periods. SKILLS
• Inbound call management • Ability to multitask • Decision making
• Positive attitude • Problem solving • Time Management
• Critical thinking • Good communication • Tech-savvy EXPERIENCE
Receptionist December 2021 - Current
Ford Trucking LLC Bossier City, Louisiana
• Admitted access to files and information based on eligibility.
• Scheduled appointments and documented updates in scheduling software.
• Answered questions regarding company pricing and policies.
• Treated visitors with friendly, approachable attitude.
• Anticipated guest needs, delivering exceptional customer service to exceed expectations.
• Directed numerous calls per day to appropriate recipients using multi-line system. Technical Support Representative September 2019 - December 2021 Conduent Bossier City, Louisiana
Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
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• Diagnosed and resolved technical hardware and software issues.
• Met performance targets by guiding calls with excellent communication skills and decisive approach.
• Protected confidential customer information with consistent use of established security protocols.
• Guided users with troubleshooting using diagnostic tools.
• Guided calls using excellent communication skills and decisive approach. Claims Team Manager March 2018 - September 2019
Teleperformance Shreveport, Louisiana
• Investigated customer complaints, identifying and changing processes to remove faults.
• Simplified decision-making with detailed reports for executive team.
• Met customer demands by tracking market changes and revising strategies accordingly.
• Monitored employee performance using real-time data and reports.
• Improved productivity after reviewing and modifying operations and workflows. Senior Customer Service Representative May 2016 - March 2018 Broadpath Bossier City, Louisiana
Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
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• Took on challenging calls from less experienced customer service team members.
• Managed high volume of calls through effective time management and call control skills.
• Improved team performance with effective training, mentoring and performance improvement strategies.
• Maintained service quality standards by monitoring and mentoring customer service staff.
• De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge. Carhop October 2011 - May 2016
Sonic Homer, Louisiana
• Maintained cash drawer, accurately processing customer payments using POS system.
• Reported complaints to drive-in management team.
• Greeted guests by being polite and attentive.
• Responded to challenges calmly and smoothly, turning over spaces and keeping customers notified of wait times.
• Handled customer payments through cash or card.
EDUCATION
Bachelor of Science December 2020
University Of Phoenix, Tempe, Arizona
Associate of Arts December 2016
University Of Phoenix, Tempe, Arizona
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