Willa Spence

Clairton, PA *****

ad32r2@r.postjobfree.com

+1-412-***-****

Work Experience

Customer Service Representative

The PT Services Group - Pittsburgh, PA

July 2022 to January 2023

Assist many different clients, by making appointments on their behalf to obtain their employee health coverage.

Direct Care Specialists

Quality Adult Care Services

June 2017 to March 2020

My job was to assist the mentally challenged with their everyday life skills which included running errands, performing housekeeping needs, assisting with personal hygiene and administering medications as needed.

Home Health Aide

Visiting Angels

August 2013 to April 2017

Assisted the Elderly within their homes, maintaining their daily life skills, running errands, banking, light housekeeping, and companionship.

Customer Service Representative

Alorica Inc. - West Mifflin, PA

November 2015 to February 2017

Techinical support, billing, and maintaining members accounts for Visa and Mastercard services. Client Support Specialist (Volunteer)

AIU

September 2013 to August 2015

Help clients with online job searches. Assisted clients with job readiness, through client contact data base support. Assisted clients with housing search, energy assistant programs. Input personal Information for our clients into the Dollar Energy Fund.

Customer Service Representative

DialAmerica

2011 to 2012

Received inbound calls regarding accounts

Receptionist/Administrative Assistant/Office Manager H&R Block - Clairton, PA

January 1996 to April 2007

Answer multi line phone system, and direct calls. Filing, copying, light typing, and faxing. Set and Cancel appointments, Issue pay checks and tax refunds, bank deposits. Assist Tax preparers in client coordination.

Education

Associate in Social Work/ Drug and Alcohol Counseling CCAC

Skills

• Customer Service (10+ years)

• Assisted Living

• Multi-line Phone Systems (10+ years)

• Home Care (8 years)

• Social Work (1 year)

• Individual / Group Counseling

• Home Care

• Multi-line Phone Systems

• Social Work

• Individual / Group Counseling (1 year)

• Microsoft Office

• Motivational Interviewing

• Behavioral Health

• Case Management

• Group Therapy

• Crisis Intervention

• Administrative Experience

• Addiction Counseling

• Behavioral Therapy

• Intake Experience

• Meeting Facilitation

• Mental Health Counseling

• Crisis Management

• Child & Family Counseling

• Intake

Certifications and Licenses

Drivers License

Home Health Aide

First Aid Certification

CPR Certification

Assessments

Home Health Aide Skills — Proficient

January 2020

Providing care to patients in a home setting.

Full results: Proficient

First Aid — Familiar

January 2020

Treating common medical emergencies.

Full results: Familiar

Call Center Customer Service — Proficient

May 2020

Applying customer service skills in a call center setting. Full results: Proficient

Working with MS Word Documents (Intermediate) — Familiar May 2020

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar

Data Entry: Attention to Detail — Familiar

June 2020

Maintaining data integrity by detecting errors

Full results: Familiar

Call center customer service — Familiar

June 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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