Customer Service Representative
Resume:
Willa Spence
Clairton, PA *****
*************@*****.***
Work Experience
Customer Service Representative
The PT Services Group - Pittsburgh, PA
July 2022 to January 2023
Assist many different clients, by making appointments on their behalf to obtain their employee health coverage.
Direct Care Specialists
Quality Adult Care Services
June 2017 to March 2020
My job was to assist the mentally challenged with their everyday life skills which included running errands, performing housekeeping needs, assisting with personal hygiene and administering medications as needed.
Home Health Aide
Visiting Angels
August 2013 to April 2017
Assisted the Elderly within their homes, maintaining their daily life skills, running errands, banking, light housekeeping, and companionship.
Customer Service Representative
Alorica Inc. - West Mifflin, PA
November 2015 to February 2017
Techinical support, billing, and maintaining members accounts for Visa and Mastercard services. Client Support Specialist (Volunteer)
AIU
September 2013 to August 2015
Help clients with online job searches. Assisted clients with job readiness, through client contact data base support. Assisted clients with housing search, energy assistant programs. Input personal Information for our clients into the Dollar Energy Fund.
Customer Service Representative
DialAmerica
2011 to 2012
Received inbound calls regarding accounts
Receptionist/Administrative Assistant/Office Manager H&R Block - Clairton, PA
January 1996 to April 2007
Answer multi line phone system, and direct calls. Filing, copying, light typing, and faxing. Set and Cancel appointments, Issue pay checks and tax refunds, bank deposits. Assist Tax preparers in client coordination.
Education
Associate in Social Work/ Drug and Alcohol Counseling CCAC
Skills
• Customer Service (10+ years)
• Assisted Living
• Multi-line Phone Systems (10+ years)
• Home Care (8 years)
• Social Work (1 year)
• Individual / Group Counseling
• Home Care
• Multi-line Phone Systems
• Social Work
• Individual / Group Counseling (1 year)
• Microsoft Office
• Motivational Interviewing
• Behavioral Health
• Case Management
• Group Therapy
• Crisis Intervention
• Administrative Experience
• Addiction Counseling
• Behavioral Therapy
• Intake Experience
• Meeting Facilitation
• Mental Health Counseling
• Crisis Management
• Child & Family Counseling
• Intake
Certifications and Licenses
Drivers License
Home Health Aide
First Aid Certification
CPR Certification
Assessments
Home Health Aide Skills — Proficient
January 2020
Providing care to patients in a home setting.
Full results: Proficient
First Aid — Familiar
January 2020
Treating common medical emergencies.
Full results: Familiar
Call Center Customer Service — Proficient
May 2020
Applying customer service skills in a call center setting. Full results: Proficient
Working with MS Word Documents (Intermediate) — Familiar May 2020
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar
Data Entry: Attention to Detail — Familiar
June 2020
Maintaining data integrity by detecting errors
Full results: Familiar
Call center customer service — Familiar
June 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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